Event Services Manager

Job Summary/Basic Function:

Coordinates all staff responsible for event services coordination and oversees daily operation and communication with key event partners. Also leads team members in the training and efficient utilization of reservation and diagramming software.

This position is not eligible for VISA Sponsorship.

This position is not eligible for Hybrid/Remote work schedule.

Department Overview:

Boise State University’s Department of Public Safety is responsible for more than ”people safety.” In addition to university Security, our team includes the university's Emergency Management Department, Transportation (Shuttle buses and the Cycle Learning Center) and Parking, and Integrated Security Technology. Department of Public Safety employees are responsible for the safety of everyone on campus through a variety of programs. We believe in supporting our team members in all roles of their life. We offer flexible scheduling, competitive pay rates, meaningful and impactful work, and healthy teams. Public Safety will encourage you to take time doing what is most important to you, whether that is spending time with family, traveling, or increasing your education. We want the best employees. If you are a high performer who's gotten lost at other organizations who just don't seem to get it, come meet us. We are different and always seeking ways to improve. Apply and let us prove it!

Level Scope:

Provides immediate supervision to a unit or group of operational or technical employees. Sets and delegates day-to-day tasks to achieve operational objectives. A portion of time may be spent performing individual tasks related to the unit; however, supervisory activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with departmental or campus policies, procedures, and defined internal controls. Problems typically involve a single area, process or constituent group. Ensures accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental standards and procedures.

Essential Functions:

● Coordinates, collects, organizes and distributes information from event and conference planners and staff for custodial and set-up crew, audiovisual, parking and security, evening and weekend managers, and others relevant to the event planning and production process.
● Meets with VIP and major event clients to determine needs and provide assistance in the planning stages of each conference and event.
● Determines appropriate fee schedules and/or negotiates rates charged from multi-tiered fee schedules.
● Develops and implements procedures and standards for the venue.
● Trouble-shoots issues/challenges that arise with the software on behalf of the department.
● Prepares reports for facility usage optimization, event and customer summaries, invoice reports, assesses event evaluations and incorporates suggestions into future planning.
● Explains and clarifies, Boise State & State of Idaho policies, procedures and laws to customers and staff including restrictions, limitations, and customer obligations regarding facility use
● Provides leadership and management of the units under the supervision and coordination of his/her chain of command.
● Includes the hiring, coaching, and termination of direct reports.
● Manages employees’ scheduling, work assignments, communication, and personnel development.
● Evaluates employee performance, gives regular feedback, and conducts annual performance reviews.
● Leads a unified team for the entire unit, assisting with communication, team building, professional development, incentives, and compensation review programs.
● Ensures customer service for the entire campus community, as well as the general public.
● Monitors work activities to ensure compliance with policies and procedures. Makes recommendations for changes and improvements to existing standards, policies, and procedures.
● Manages workflow and productivity of personnel to ensure that the needs of the department and campus community are met.
● Design educational staff training modules that include detailed job orientation at the start of employment as well as through regular staff meetings and ongoing training to ensure regulatory compliance.
● Responds to Campus's unplanned events and emergency calls within 30 minutes.
● Lead and motivate part-time security staff in a high-stress environment.
● Work irregular schedules, including nights, weekends, and holidays.
● May perform other duties as needed.

Knowledge, Skills, Abilities:

● Ability to make independent decisions in the best interest of the facility/department.
● Knowledge of Risk Management policies, procedures and principles.
● Ability to make quick, rational