Event Operations Manager

Company Description

Informa is one of the world’s leading knowledge providers. We create and deliver highly specialized information through publishing, events, training, market intelligence, and expertise, providing valuable knowledge to individuals, businesses and organizations worldwide.

Informa Connect, is the world’s leading facilitator of knowledge sharing and business connections. We connect communities around our leading brands, through year round provision of high quality digital and face to face content, networking and professional development and learning opportunities. We provide the highest-quality content and thought leadership alongside platforms for connecting and collaborating, giving our customers real advantage. We are the world’s largest events producer with several thousand events annually welcoming 150,000 delegates in over 70 countries.

Job Description

Reporting to the Head of Event Delivery US, the Event Operations Manager will be responsible for the delivery of regionally based live, hybrid and on-demand experiences.  

Success will be aligned to the delivery of high-quality, cost-effective, and sustainable event experiences to agreed KPIs and achieving ongoing product improvement reflected in customer satisfaction and NPS scores.

The role would be working, with the US delivery team, on 15 events per annum with an annual revenue of $17+ million, working on an aggregated cost budget of over $7.5+ million. The events range from conferences, to exhibitions, and awards. With the flagship event of over 2300+ attendees and 120+ exhibition stands to bespoke awards ceremonies for 500 people and smaller 100 in-person conferences.

Responsibilities 

Delivery (60%)

• You will be required to travel to events to lead and manage the day-to-day tasks of the team, efficiently and effectively.  
• Personally lead & deliver an agreed number of physical & hybrid events per year
• Follow the end-to-end process guidelines to ensure tasks are completed on time and to budget
• Troubleshoot any problems on the day keeping stakeholders up to date throughout
• Continually review processes and practice to identify obsolete workflows and tools with little customer value or ROI and feedback to the Delivery Director
• Working in partnership with digital delivery teams, vendors, and suppliers to deliver high-quality hybrid events.

Collaboration/Best Practice (10%)

• Regular engagement and feedback with key internal and external stakeholders to build an effective working relationship
• Attend all scheduled meetings with internal stakeholders such as marketing, digital specialists, spex and the wider delivery community

• Follow a customer-first approach that provides efficient, effective and value add service to our vertical and brand teams

Leadership (10%)

• Manage the onsite delivery where assigned being the go-to person for any problems and linking key stakeholders together for a seamless event experience
• Lead by example and embed Connect’s inclusive behaviors into your everyday practices to encourage an inclusive culture across the wider team

Health & Safety, Supplier Partnerships, Legal & Sustainability (10%)

• Ensure all events follow the H&S Operating Model and Incident Management Frameworks are followed and adopted
• Champion Connect initiatives, advancing the Faster Forward sustainability agenda (ensuring The Fundamentals are submitted in a timely manner for all events)
• Mitigate the risk of attrition with key categories of spend (venues, bedroom blocks)
• Ensure venues are procured in a timely manner and meet event and budget requirements

Planning and Budgeting (10%)

• Responsible for the timely submission of event costs on the forecasting tool
• Code invoices and corporate expenses

Qualifications

• Operational experience in the B2B and / or B2C events industry and an established track record of successfully delivering world class live events and experiences necessary
• Demonstrable experience of multi-platform delivery of live experiences and working with service providers of both physical and digital event products
• A team player with the ability to operate at both strategic and operational levels
• High level of commercial and financial awareness – and proven ability to deliver against KPI’s
• Proven ability to effectively manage multiple projects and work in a fast-paced environment  
• Experience of managing P&L budgets and delivering accurate, timely forecasting and reporting
• Tech savvy and willing to adop