Event Experience and Set-up Manager | Banquets

Overview

Barton Creek Resort & Spa

 

 

Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

 

Omni Barton Creek Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

Job Description

Omni Hotels & Resorts is seeking an Event Experience and Set-up Manager | Banquets to join the Barton Creek Resort & Spa!

Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2025.

 

The Banquet Event Experience and Set-up Manager is responsible for the overall efficiency of Event Logistics and provides direct oversight to the set-up team.

Responsibilities

• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Directs and organizes the houseperson supervisors, focusing on making sure the supervisors are on task and all sets are done to standard.
• Responsible for training Houseperson Supervisors and Houseperson, ensuring everyone knows and upholds standards.
• Directly responsible for the daily supervision of the banquet housepersons.
• Inspects each function room prior to, and during breaks to ensure that all requirements reflected on the daily worksheets are met. 
• Responsible for payroll, recognition, discipline, labor management, and general management of the department.
• Greets customer during the event phase and is present during the event. Must be able to work with Event Operations team for the execution of details.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
• Participates in customer site inspections and assists with the sales process as necessary.
• Performs other duties as assigned to meet business needs.
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Makes presence known to customer at all times during this process.
• Responds to and handles guest problems and complaints.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Interacts with guests to obtain feedback on product quality and service levels.
• Ensures hourly employees understand expectations and parameters for event activities.
• Participates in formal pre- and post-event meetings as required to review/communicate group needs and feedback.
• Respond to last-minute requests and communicate changes to appropriate departments.
• Must follow all details as described on Banquet Event Orders (BEO’s).
• Responsible for initiating and maintaining contact with each meeting planner (in-house) to ensure that all last-minute requests and changes are provided and noted on BEO.
• Reviews daily worksheet and assigns specific duties to each banquet Houseperson.
• Uniformity among all set-ups in accordance.
• Ensures that cleanliness and order of all storage and back of house areas is to ensure a productive, safe and energy conserving work environment.
• Ensures the proper use and storage of all Convention Services equipment. Establish preventative maintenance schedules for same equipment.
• Responsible for adhering to hotel policies and procedures, and upholding team adherence to all safety-related associate trainings.
• Provides, in conjunction with the Director of Banquets, the necessary training for each banquet houseperson - follows through to ensure that all houseperson consistently maintain high-quality standards.
• Ensure