EUC Site Leade

Location(s): Canton, MS

Job Schedule: Full-time, Hybrid (4 days on-site)

Education Requirement: Associates Degree

Sponsorship: No  
Strong Candidate Identified: Yes

Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation

Come Drive Innovation with Us. We are currently looking for an EUC Site Lead to join our team in Canton, MS.   In this role, you will own end-user computing operations for the facility and act as the primary point of contact for all IT infrastructure-related end user needs. You will lead a team of managed services technicians and ensure seamless day-to-day IT support across the site.

With a focus on Mobility, Operational Excellence, Value to our Customers, and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.

A Day in the Life:   

• Overseeing scheduling, prioritization, and timely resolution of incidents, IMACs (Installs, Moves, Adds, Changes), and project work.

• Managing break/fix support and ensuring effective resolution of EUC-related hardware and software issues.

• Serving as the highest level of desktop support escalation and performing hands-on troubleshooting when needed.

• Leading the installation, configuration, and maintenance of PCs, applications, mobile devices, and peripherals.

• Partnering with internal IT teams and third-party vendors to resolve system and application performance issues.

• Coordinating desktop-related initiatives including testing, change management, and implementations.

• Driving continuous improvement by identifying gaps and recommending enhancements to EUC processes and procedures.

• Documenting and tracking issues through to resolution, maintaining accurate records and knowledge base articles.

• Developing training materials and support documentation for Service Desk and EUC teams.

• Communicating system updates, outages, and maintenance schedules to stakeholders and leadership.

• Collaborating with business units on technology deployments and upgrades.

Who We’re Looking for:

Required:

• Associate degree in Computer Science, Information Systems, or a related field

• 7+ years of experience supporting and managing EUC operations in a 1,000+ device environment

• Strong hands-on experience with Microsoft Office 365 and enterprise desktop applications

• Working knowledge of Active Directory, DNS, DHCP, and general networking fundamentals

• Experience with device management and software deployment tools (SCCM, Microsoft Intune)

• Experience using ServiceNow for incident management, request fulfillment, and knowledge base usage

• Ability to prioritize and execute tasks in high-pressure environments

• Excellent customer service mindset

• Strong written, verbal, and presentation skills

• Ability to work both independently and within a collaborative team environment

Desired:

• Certifications in Microsoft technologies and/or ITIL

What You’ll Look Forward to at Nissan:

Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.

Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.

It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.

NISSAN FOR EVERYONE