Escrow Officer - Stockton, CA (Partial Remote)

Title Forward, a wholly-owned subsidiary of Redfin, is a group of well-funded technology and real estate entrepreneurs. Our mission is simple. We want to modernize the multi-billion dollar title and settlement industry to deliver a seamless, transparent, and delightful experience to buyers and sellers and make our real estate and lending partners look like geniuses and rock stars in the process. We are putting together a team of innovative, hungry, and highly motivated professionals to blend technology and customer service with a dash of automation and good old know-how to build a new kind of national title agency.

As a Closing Advisor, you will be the main point of contact for customers and real estate agents on specific transactions. 

This position will be partially remote and there will be an expectation for the individual to be local to the office to be able to go into the office located in Stockton, CA occasionally, as determined by the Market Manager.

This is a future opportunity posting. If you're interested in this position, please submit your application! We'll be hiring candidates experienced in the Stockton/Tracy/Lathrop/Manteca, CA markets in the near future and will be in touch once the positions are available.

The Role:

• Interact and correspond with all parties involved in the settlement process

• The main point of contact for the buyers, sellers, and agents 

• Manage each file from start to finish and make sure each team member is completing their workflow.

• Ensure that the process stays organized and all contract contingencies are being met 

• Obtain pertinent info from customers/agents for the title department to clear the title

• Provide strong customer service and title knowledge to deliver a great customer experience, and guide clients and agents through every step of the closing process

• Answer our main phone line, explain title quotes, title insurance, and the settlement process to current and potential customers

• Overseeing title and closing for all residential projects/clients in your market

• Managing assigned tasking for yourself and your support team

• Verifying title clearance of assigned files prior to closing

• Working with the support team on title defects, issues, as well as a review of all entity documents for sufficiency.

• Reviewing closing documents prior to, and after, closing to ensure completeness and accuracy

• Ensure the file is balanced before sent to the funding

• Ensure that documents for recording are complete and ready to record before sending to post-closing. 

• Responsibilities may change at any time 

• Management can add to the Responsibilities at any time

Skills and Experience:

• 3+ years as an Escrow Officer, specifically with Builder Transaction experience, is required

• Must have a strong customer service background

• Strong written and verbal communication skills

• Qualia, Tableau, GSuite knowledge is helpful

• Attention to detail and the ability to be organized in a fast-paced environment.

• A unique combination of organization and attention to detail:  The overwhelming seems manageable, you commit to looking for things that are out of place and you get more done in less time

• A Multi-Tasker: You are able to work with high-level multi-tasking skills and prioritize in a fast-paced constantly changing environment.  You also have the ability to balance the workload to accommodate the demands of the job and exceed customer expectations

• Excellent communication skills: When communicating, you hit the point from the get-go and deliver your message in a succinct manner

• Tech-savvy: You're comfortable with technology and learn new programs quickly

• A fun, caring, and humble attitude: We all work hard, but it's important to have a good time, look out for each other, and pitch in wherever needed

What We Offer:

• An open, entrepreneurial environment: New ideas are always welcome.  We want to foster an environment of continuous improvement where everyone on the team contributes.