ERP Service Delivery Manager

ERP Service Delivery Manager

Important Company Update – Please Read Before Applying. On January 22, 2025, Aptiv announced its decision to separate its EDS division to form two separate independent companies: https://www.automotiveworld.com/news-releases/aptiv-announces-intention-to-separate-its-electrical-distribution-systems-business/

This role is within the EDS segment, and you will be joining that segment as it becomes its own entity, with a rich heritage and proven track record as a global leader in low and high voltage power and signal distribution systems. Our solutions are central to enabling the next generation of electrified, automated, and connected vehicles, and we are committed to innovation, sustainability, and engineering excellence. We are looking for talented individuals who are excited by the opportunity to help shape the future of EDS and delivering industry-leading solutions to the world’s top automotive manufacturers.

Why join EDS? You'll have the opportunity to work on cutting-edge applications, develop breakthrough technologies, and deliver innovative solutions to some of the world’s leading automotive brands. See your work come to life on the road—helping make mobility safer, greener, and more connected. Ready to shape the future of mobility with us?

Why join Aptiv? You'll have the opportunity to work on cutting-edge applications, develop breakthrough technologies, and deliver innovative solutions to some of the world’s leading automotive brands. See your work come to life on the road—helping make mobility safer, greener, and more connected. Ready to shape the future of mobility with us?

YOUR ROLE

We are seeking an experienced Enterprise Resource Planning (ERP) Service Delivery Manager to join our team. The ERP / SAP Services Delivery Manager will lead the end-to-end delivery and operations of ERP Application Management Services (AMS) for global operational clients. This includes managing steady-state operations, driving service improvement initiatives, handling client relationships, and ensuring adherence to SLAs and KPIs. The ideal candidate will possess strong delivery governance, team leadership, client management, and transformation experience across ERP including SAP and QAD application environments.

Delivery Management

• Manage the delivery of SAP AMS including Incident, Problem, Change, Service Request, and Release Management across SAP Landscape
• Ensure high service availability and performance, with adherence to defined SLAs
• Lead root cause analysis (RCA) and drive permanent resolution for recurring issues
• Manage transition and steady-state support phases for new or expanding engagements

Business/Client Engagement

• Act as the primary point of contact for Business/Client stakeholders and Service Delivery partners, managing expectations and ensuring satisfaction
• Participate in regular governance meetings, provide reporting, insights, and continuous improvement updates
• Build trusted advisor relationships between IT and business leaders

Continuous Improvement & Transformation

• Identify automation, innovation, and shift-left opportunities to enhance delivery efficiency
• Support the adoption of tools such as SAP Solution Manager, ChaRM, Focused Build, and AI/ML-based ticket resolution
• Drive service transformation initiatives aligned with DevOps, ITILv4, and agile delivery models

Other Responsibilities

• Manage MSA Partner and support analysts across onshore/offshore models
• Drive knowledge management, skill enhancement, and competency development within the team
• Support resource planning, onboarding, and performance management
• Ensure compliance with contract terms, scope, and service levels

YOUR BACKGROUND

Key skills and competencies for succeeding in this role are:

• Minimum of ten years of experience in SAP Services with at least three yrs in a Service Delivery Manager role
• Strong knowledge of SAP ERP