ER Case Advisor - (Contract)

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem . Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit www.perk.com to learn more. The Role We’re scaling rapidly, and as we expand our reach, launch new products, and enter new markets, we need to stay sharp, scalable, and human. That’s where you come in. We are introducing a newly created People Advisor role on a Fixed-Term Contract. This isn't just about managing a queue of cases; it's a unique project to build a legacy. We want you to harness modern systems and AI to revolutionize how we manage employee relations, uncover casework insights, and proactively empower our business leaders. We’re looking for someone who thrives in fast-paced environments, has the curiosity to pioneer AI-driven ways of working, and brings deep experience handling complex, international ER cases. You'll collaborate closely with our People team across the UK, Barcelona, and Boston. If you want to lead a high-impact project that will meaningfully elevate our people and performance, we’d love to meet you! What you’ll do Develop and implement next-generation ways of working, utilizing AI integration to streamline case management, data analysis, and manager enablement. Act as a trusted co-pilot to our leaders, empowering them to confidently navigate performance, conduct, probation cases, attendance concerns, and policy changes. Maintain flawless, compliant documentation while providing high-quality, human-centric support that ensures our policies are applied consistently across the region. Transform raw data into strategic insights, highlighting trends and early warning signs so we can intervene proactively rather than reactively. Drive ER cases from open to resolution with exceptional efficiency, minimiz