Epic Analyst II

Posting Date

03/26/2026

2000 16th St, Denver, Colorado, 80202-5117, United States of America

Epic Analyst II

GENERAL PURPOSE OF THE JOB 

An Epic Analyst II works to build and support one or more Epic modules for live and implementing customers. This individual will work with clinical, administrative, and revenue cycle users to support nephrology practices using the Epic CKD product by performing day-to-day maintenance of the Epic system, enhancement build, and new implementation build. This person will use their knowledge and experience to solve new problems with technology and should be self-disciplined and able to thrive in a primarily remote environment.  

 

General Information about the Epic CKD Team: 

DaVita Physicians Solutions has established a partnership with Epic, the market leader in Electronic Health Records (EHRs), with the goal of maximizing physician satisfaction and improving the quality outcomes of Chronic Kidney Disease (CKD) patients. 

The tools and support the team delivers are used by nephrology practices to manage CKD patient populations in promoting better outcomes and interoperability, while improving physician experience and aiding in revenue cycle practice management. 

DaVita Physician Solutions CKD EHR by Epic, is offered to nephrology practices that are independently owned and operated. Many of these practices are smaller than typical Epic customers and value independence while leveraging the best available industry technology. 

 

ESSENTIAL DUTIES & RESPONSIBILITIES  

 

1. Incident and request resolution  

• Monitor ServiceNow for incidents and requests assigned to team 

• Follow-up with requesters as needed for additional information 

• Update status and document notes and resolution  

• Manage team-owned workqueues and error logs 

• Some on-call responsibilities for urgent issues  

• Management of workqueues and error queues 

• Documenting and migrating build 

2. Implementation support

• Assist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation 

• Support users and training team with build fixes and responding to questions about workflow design 

• Implementation support for new practices and new modules 

• Documenting and migrating build 

• Written and verbal collaboration with end users and internal partners to understand issues, design solutions, and explain workflows  

• Engaging with third parties to define, build, test, and troubleshoot integrated workflows 

3. Upgrade, enhancement, and special projects work 

• Support Epic upgrades in assessing needs, completing build, testing, and build  

• Work in Nova, Orion, Asana, and other tools to document build steps and statuses 

• Work with end users and SMEs to understand enhancement and optimization requests 

• Research, design, build, and testing of workflows and enhancements 

• Documenting and migrating build 

4. Other duties as assigned. 

• Mentoring and training of other Epic team members 

 

Education and Requirements

• Education: Bachelor’s degree in Computer Science, Healthcare Management/Administration, Nursing, Information Systems, or a related field; or equivalent professional experience.

• Experience: Minimum of 3+ years of healthcare IT or operational experience. Operational knowledge of Patient Access, Scheduling, or Front Desk Operations. Experience with Real-Time Eligibility (RTE) vendors and Referrals/Authorization workflows is highly preferred.

• Skills: Strong analytical and problem-solving skills with the ability to translate complex business needs into technical solutions. Excellent written and verbal communication skills; ability to interact effectively with non-technical end users and executive stakehold