Environmental Services Manager

Description

Position Summary

Manages all aspects of the Environmental Services Department to ensure optimum property presentation. 

Essential Functions

• Provide supervision and direction of operational day to day activities
• Maintain highest standards of cleanliness, safety, conduct and professionalism, this position requires strong attention to detail, leadership skills and the ability to effectively interact with and support the department heads, guests and employees alike
• Ensure compliance with accident loss prevention programs and health/sanitation standards/regulations to achieve a high level of cleanliness and guest satisfaction
• Review guest complaints/concerns and take appropriate action
• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner
• Maintain awareness of Chinook Winds Casino Resorts’ events, promotions and services
• Schedule employees to guarantee maximum productivity and guest satisfaction with a minimum outlay of expenses in terms of labor and material; ensures that the department is adequately staffed for day-to-day operations, weekends, holidays, and events
• Assign duties, responsibilities and work areas to employees in accordance with work requirements
• Maintain inventories of housekeeping supplies; assist in determining and operating within set budget
• Maintain and evaluate the documentation of all departmental functions: including, employee related meetings and schedules; equipment maintenance and logs
• Responsible for supervision of all EVS shift Supervisors, Leads and workers
• Ensure the EVS team has a demonstrated understanding of required cleaning operations and techniques; inspect and correct work performed to ensure that established standards are meet
• Responsible for hiring, training, retraining, scheduling, performance evaluations, counseling and terminating employees with concurrence of the Department Director, Human Resources Director and General Manager
• Direct and assist with orientations of new personnel
• Responsible for identifying and reporting incidents, employee issues, work related accidents and any other unusual events to Department Director
• Manage/spearhead participation in infection control, quality assessment and improvement; develop, implement and monitor the department quality assessment and improvement plans
• Plan, organize and monitor staff activities to ensure compliance with Chinook Winds Policies and Procedures and with quality assurance standards
• Communicate effectively, both verbally and in writing, to provide clear direction in assigning and instructing EVS staff in the details of their work
• Monitor cleaning and maintenance of equipment and facilities to ensure compliance with health and safety regulations
• Meet with vendors to review current products or equipment being used or considered; continuously strive for efficiencies that better the Resort, the department, while also saving on resources
• Recommend measures for improving work procedures and worker performance to increase quality and enhance job safety
• All other duties as assigned.

Requirements

Position Qualifications

WORKERS IN THIS POSITION MUST BE 21 YEARS OR OLDER

Competency Statements

Leadership Skills - Excellent problem-solving skills and display leadership qualities

Customer Oriented – Ability to take care of the customers’ needs while following company procedures.

Team Building – Ability to convince a group of people to work toward a goal.

Detail Oriented – Ability to pay attention to the minute details of a project or task.

Multitasking – Ability to independently manage multiple tasks in a professional manner and maintain a professional demeanor.

Communication Skills – Ability to communicate effectively with others verbally and in writing.

Problem Solving – Ability to find a solution for or deal proactively with work-related problems. 

Management Skills – Ability to organize and direct oneself and effectively supervise others

Decision Making – Ability to make critical decisions while following company procedures.

Interpersonal – Ability to get along well with a variety of personalities and individuals.

Project Management – Ability to organize and direct a project for completion

Education

High School Diploma or GED

Experience

Five years’ experience in hospitality cleaning operations 

Five years management/supervisory experience in a casino gaming environment overseeing EVS

Computer Skills

Microsoft Office beginner level including Word, Excel, and Outlook.