Enterprise Systems Engineer

Who We Are

Tensure is a modern tech consultancy that tackles Cloud, Applications, and Data with open-handed expertise. We believe great work starts with teamwork so we’ve reimagined collaborative tech consulting. With a people-first approach and tangible solutions, our clients can do what makes them great while we optimize their tech stack. We’re clever and pragmatic but we also embrace the magic that happens when personality collides with technical excellence. Because ultimately, innovation isn’t boring (and neither are we).

Where You'll Come In

We are seeking an Engineering focused individual to join our team in supporting a large-scale seasonal workforce during high-demand periods. These roles are critical to ensuring seamless technical operations, focusing on endpoint device management, cloud infrastructure support, and escalated troubleshooting within a fast-paced, dynamic environment.

The ideal candidates will bring deep technical expertise, a proactive mindset, and a commitment to delivering exceptional end-user experiences.

What you'll do

• Endpoint Management & Support: Install, configure, manage, and troubleshoot physical and virtual endpoints (AWS Workspaces); provide comprehensive support for OS, application, and hardware issues.
• Escalation & Incident Response: Serve as a key technical escalation point, responding rapidly (target: acknowledge within 30 mins) and driving resolution (target: 90% within 48 hrs); participate in on-call rotation as needed.
• Onboarding & User Enablement: Provide dedicated technical support for large-scale seasonal and ongoing user onboarding, focusing on Secure Browser setup and access.
• Infrastructure Improvement & Documentation: Contribute to technology stack enhancements (Cloud PCs, Secure Browser integration); develop and maintain clear technical documentation and standards.
• Customer Service: Deliver professional and effective support, building strong relationships with internal users.

Requirements

• Experience as a Systems Engineer or similar role in a large enterprise.
• Strong experience managing Windows/Mac endpoints and VDI solutions (AWS Workspaces preferred).
• Expertise in troubleshooting OS, application, and hardware issues.
• Experience handling technical escalations and meeting service level objectives.
• Demonstrated ability supporting large-scale user onboarding.
• Experience with Secure Enterprise Browsers (Island.io strongly preferred).
• Excellent communication, problem-solving, and customer service skills.
• Ability to create technical documentation and work effectively independently and within a team.
• Strong skills in AWS Workspaces, Windows/Mac, and cloud endpoint tools.
• Excellent troubleshooting, documentation, and communication skills.

Some of our Perks

• Medical, dental, vision & prescription benefits starting day 1!
• Company paid short-term/long-term disability, AD&D and life insurance
• We contribute 3% of your base salary to a 401k (regardless of your contribution)
• 5 weeks Paid Time Off + 11 Company Holiday
• A transparent pay structure with a clear path to promotion

Understanding the interview journey

• An initial screening interview
• A technical interview (pairing - code challenge, case studies and/or hypothetical questions about how you would solve certain challenges)
• An interview with the team pertinent to your role
• A culture and values interview
• Offer Letter sent via email (or a decline with feedback)