Enterprise Systems Analyst

ENTERPRISE SYSTEMS ANALYST

Student Affairs

Number of Openings:           1

Institution:                           Cleveland State Community College

Department:                         Infrastructure, Information, & Operations

Reports to:                           Vice President for Infrastructure, Information, & Operations

Campus Location:                Cleveland, Tennessee

Salary Range:                       $62,034-$77,543

Position Status:                     Exempt / Full-Time

Moving Allowance:                N/A

Cleveland State Community College is a comprehensive, two-year post-secondary institution, located in Cleveland, Tennessee. Cleveland State is committed to providing open access and quality education to all students. A Tennessee Board of Regents institution, Cleveland State is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). At Cleveland State, our mission is to build strong minds, careers and communities through exceptional teaching and learning, workforce development and service. We wish to hire individuals with similar values who can help us accomplish those goals.

Special Instructions to Applicants: 

To be considered for a position at Cleveland State, you must complete an online application. Your skills, abilities, qualifications, and years of experience will be evaluated solely based on the information provided in your application. Any work experience not included will not be considered for meeting the minimum requirements or determining compensation for the position.

Please note the following: 

• Attaching a resume does not substitute for completion of the application form.
• Part-time work experience is calculated at 50% of full-time experience. 

JOB SUMMARY

The Enterprise Systems Analyst serves as a functional and technical expert supporting Cleveland State’s Enterprise Resource Planning (ERP) environment and associated third-party applications. The role is responsible for troubleshooting, maintaining, and enhancing enterprise systems across Student Services and Operations while working closely with IT, internal departments, and external vendors. Internally, this includes Financial Aid, Admissions, and Registration. The analyst ensures effective implementation of new applications, supports data reporting initiatives, and streamlines business processes for increased efficiency and compliance.

MINIMUM REQUIREMENTS / QUALIFICIATIONS

• Associate’s degree from an accredited institution.
• The degree must be in Computer Science, Data Analytics, or a related field.
• Minimum of three (3) years of experience in any combination of:
• Information systems (e.g., supporting/administering applications, troubleshooting issues, working with databases, implementing/configuring/supporting systems, etc.)
• Data analytics (e.g., analyzing datasets, developing reports, validating/organizing data, etc.)
• SQL (Structured Query Language) report writing/data visualizations (e.g., Argos, Power BI, writing/creating reports, interpreting/communicating reports, etc.)
• Complex technical concepts (e.g., ability to translate details for non-technical and functional users, etc.)

ESSENTIAL JOB FUNCTIONS

ERP and Enterprise Application Support (30%)

• Provide technical and functional support for ERP (Enterprise Resource Planning) modules and third-party applications, including Slate, Axiom, Automic/UC4 (Universal Controller 4), ARGOS (Ellucian Banner), DegreeWorks, DynamicForms, Banner Document Management, TN FAST (Tennessee Financial Accounting & Support Technology), DOE (Department of Education) Systems, and NextGen.
• Troubleshoot system issues, assist users with navigation and functionality, and address technical queries.
• Coordinate with IT (Information Technology), vendors, TBR IT, and Cleveland State’s main campus for system maintenance, upgrades, and patches to ensure reliable performance and integration.
• Communicate system updates, solutions, and changes to users.

Coordinate Third-Party Application Deployments (20%)

• Lead/support implementation of third-party applications, integrating them with the ERP system and aligning with institutional goals and user needs.
• Coordinate with cross-functional teams and vendors for deployment, testing, and post-imp