Enterprise Process Office Analyst

Req ID: 314190 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Enterprise Process Office Analyst to join our team in Remote, Karnātaka (IN-KA), India (IN).

Business Process Consultant

 

The BPC works closely with clients to design, implement, and optimize business processes using the ServiceNow platform. Leveraging your expertise in ServiceNow solutions and your deep understanding of various industries, you will contribute to transforming our clients' operations, enhancing efficiency, and driving innovation. This role requires a combination of technical proficiency, process design acumen, and excellent communication skills to effectively bridge the gap between technology and business needs.

 

Key Responsibilities:

• Collaborate with clients to gather and analyse business requirements, translating them into effective and efficient ServiceNow-based solutions.
• Design end-to-end business processes, ensuring alignment with industry best practices and client objectives.
• Identify opportunities for process improvement, automation, and innovation within client organizations.
• Provide guidance to technical teams during development and integration phases to ensure successful implementation.
• Establish and maintain strong relationships with client stakeholders, acting as a trusted advisor on ServiceNow-related matters.
• Develop change management strategies to facilitate smooth transitions to new processes and technologies.
• Deliver training sessions and workshops to clients' end-users, ensuring effective adoption and utilization of the implemented solutions.

 

Qualifications:

• Proven experience (4+ years) as a Business Process Consultant, Process Analyst, or similar role, with a focus on implementing solutions using the ServiceNow platform.
• Strong understanding of ServiceNow modules such as ITSM, ITBM, CSM, HR Service Delivery, etc.
• Certification in ServiceNow Administration, Implementation, or related domains is highly desirable.
• Solid grasp of business process management principles, methodologies, and tools.
• Excellent analytical, problem-solving, and interpersonal skills.
• Exceptional communication skills, both verbal and written, with the ability to effectively convey complex technical concepts to non-technical stakeholders.
• Experience in client-facing roles, with the ability to build and maintain strong relationships.
• Project management experience, including familiarity with Agile and Waterfall methodologies.
• Willingness to travel as required for client engagements.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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