Enterprise IT Support Specialist

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Job Description:

Parsons is looking for an amazingly talented Enterprise IT Support Specialist to join our team! In this role you will get to Provides technical support and customer service to the organization's users of computer applications and hardware.

What You'll Be Doing:

• Incident Response:

  ·         Using ITIL-based processes to streamline the receipt, triage, categorization, action, and resolution for incoming incidents, requests, and demands.

  ·         Analyzing, troubleshooting, designing, and implementing fixes  

  ·         Providing basic user training in support of off-the-shelf applications and office products as well as some custom tools, depending on the office being supported.

  ·         Performing remote desktop triage and system repair using remote tools.

  ·         Answering questions regarding system procedures, online transactions, systems status, and downtime procedures. 

  ·         Collaborating with network services, software systems engineering and/or application development to restore service and/or identify problems.

  ·         Special non-commercial systems administrator experience (access management/file transfer) may be required.

• Deskside Support:

  ·         Using ITIL-based processes to streamline the receipt, triage, categorization, action, and resolution for incoming incidents, requests, and demands.

  ·         Analyzing, troubleshooting, designing, and implementing fixes 

  ·         Providing basic user training in support of off-the-shelf applications and office products as well as some custom tools, depending on the office being supported.

  ·         Answering questions regarding system procedures, online transactions, systems status, and downtime procedures. 

  ·         Collaborating with network services, software systems engineering and/or application development to restore service and/or identify problems.

What Required Skills You'll Bring:

• BA/BS and 4 years of experiences, or a combination of education and work experience equivalent to 8 years.

• Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information. 

• Experience resolving technical problems and answering queries by telephone or self-service that involve computer hardware, software, network, system/application access, and telecommunications systems.

• Self-motivated, organized, with excellent interpersonal, written, and verbal communication skills. 

• Ability to embrace diverse technical disciplines and excellent customer service skills. 

• Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job.

• Demonstrated problem solving and technical skills to resolve critical IT issues.

• Expertise, training, and actual work experience with customer specific, systems and technologies.

• Must be a self-starter, work independently, and work with a clear and defined mission.

• Experience providing technical support for Windows 10, Microsoft Office 2016 or later, multiple web browsers, and standard business applications used within a business environment.

• Knowledge of Windows Active Directory.

• Knowledge of multiple deskto