Enterprise Customer Domain Steward

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

The Enterprise Customer Domain serves as the authoritative source for customer data across PayPal, Inc., leveraging a governed customer taxonomy to accurately identify and describe customers. As the Enterprise Customer Domain Steward, you will be responsible for overseeing the Enterprise Customer Master (ECM) and ensuring the consistency and quality of both the ECM and its extensions.

Job Description:

This role entails ownership of the contracts and taxonomy associated with the "Customer" entity within PayPal, Inc.'s ecosystem. Your contributions will be crucial in safeguarding the accessibility, accuracy, integrity, and security of our customer data organization-wide, ultimately enhancing the experiences of PayPal's customers.

Responsibilities:

• Single-point of responsibility and accountability for data decisions associated with the Enterprise Customer Master – attribute additions, logic changes, taxonomy changes, etc. – coordinating with the business data stewards, business data leads, enterprise architects, enterprise data architects, and the data governance lead as needed.
• Accountable for the quality and trust in Enterprise Customer Domain data, including the extensions of the Enterprise Customer Master. Collaborate with cross-functional teams to identify and rectify data quality issues, implementing proactive measures to prevent recurrence.
• Establish the primary source of Enterprise Customer taxonomy and common customer definitions across PayPal, Inc in collaboration with Enterprise Data Architecture, Enterprise Data Governance, and Enterprise Architecture – identifying and resolving conflicts across the organization.
• Ensure the Enterprise Customer Master and associated extensions adhere to PayPal’s data governance framework for customer data, working with teams to ensure the proper data quality controls are implemented.

Qualifications:

• Proven experience in a data stewardship or governance role, focusing on customer data.
• In-depth understanding of data quality management, data governance principles, and regulatory requirements.
• Strong analytical and problem-solving skills, with the ability to make informed decisions in complex situations.
• Excellent communication and interpersonal skills to engage with stakeholders at various levels.
• Familiarity with relevant technologies and tools for data management and analysis.
• Able to see the “big picture”-the end-to-end connection points associated with data and systems.
• Industry certifications in data management or related fields a