Enterprise Application Support Specialist

<div class="content-intro"><p>ON.energy<span class="Apple-converted-space">&nbsp;</span>is setting the standard for large load interconnection. ON’s patented AI UPS™ is a medium-voltage UPS that serves as a firewall, protecting the data center from the grid, and the grid from the data center.&nbsp;With multiple gigawatts currently under construction, we are enabling grid-safe data centers.&nbsp;</p></div><h3>Role Summary</h3> <p>The Enterprise Application Support Specialist - Assets &amp; Purchasing is the primary support resource and subject matter expert for the applications that run asset management, purchasing, and construction operations - with Procore as the anchor platform. The role combines application support, configuration, business analysis, and integration troubleshooting to keep these systems reliable, well-adopted, and aligned with business operations.</p> <p>&nbsp;</p> <h3>Key Responsibilities</h3> <p><strong>Application Administration &amp; Support</strong></p> <ul> <li>Serve as the primary support resource for Procore and supporting asset management, purchasing, and field applications.</li> <li>Administer configuration, permissions, workflows, templates, forms, directories, and project or asset settings across supported applications.</li> <li>Troubleshoot user, data, and workflow issues, escalating to vendors or internal technical teams as needed.</li> <li>Maintain documentation, knowledge articles, and standard operating procedures for supported applications and processes.</li> </ul> <p><strong>Business Analysis &amp; Process Improvement</strong></p> <ul> <li>Partner with stakeholders to gather requirements, document current- and future-state processes, and improve adoption of Procore and related systems.</li> <li>Translate business needs into functional requirements, configuration decisions, user stories, and test scenarios.</li> <li>Align processes across Construction Operations, Asset Management, Procurement, Finance, Project Controls, and IT.</li> </ul> <p><strong>Integrations, Data &amp; Technical Enablement</strong></p> <ul> <li>Support integrations between Procore, asset management, purchasing, and enterprise systems such as ERP, document management, reporting, and identity platforms.</li> <li>Assist with API, middleware, data mapping, and integration troubleshooting alongside technical teams or consultants.</li> <li>Validate data quality and system behavior after configuration changes, releases, or integration updates.</li> </ul> <p><strong>Training, Adoption &amp; Governance</strong></p> <ul> <li>Train end users and power u