Enterprise Account Executive

Location: USA  Remote Status: Fully Remote (#LI-Remote)

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

Position Overview

As an Enterprise Account Executive, you will be a key driver of growth within our North American Enterprise Sales organization, responsible for acquiring some of the largest and most recognizable brands in the United States. This is a true hunter role focused on opening new doors, creating opportunities where none exist, and leading complex enterprise sales cycles from initial engagement through close.

You will serve as a trusted advisor to senior business and technology leaders, helping organizations transform how they engage with customers through AI-powered customer experiences. Your primary objective is to consistently exceed revenue targets by building executive relationships, uncovering strategic business initiatives, and positioning LivePerson’s Conversational AI platform as a catalyst for measurable business outcomes. Reporting to the Director of Sales, this role sits within our Field Sales organization and plays a critical role in accelerating LivePerson’s growth across the US enterprise market.

You Will: Key Responsibilities & Impact

Strategic Sales & Territory Leadership:

• Own and execute a strategic territory plan focused exclusively on acquiring net-new enterprise customers and creating new business opportunities within a defined target market.
• Build and maintain a robust pipeline through proactive prospecting, executive outreach, relationship building, partner engagement, and targeted outbound sales strategies.
• Lead complex, multi-stakeholder sales cycles from initial engagement through close, navigating technical, operational, financial, and executive buying committees to secure transformational new business.
• Consistently achieve and exceed annual revenue targets by generating qualified pipeline, creating demand, and winning new enterprise logos.

 

Executive Engagement & Value Positioning:

• Develop relationships with executive decision-makers across Customer Experience, Contact Center Operations, IT, Digital, Marketing, and Sales organizations.
• Engage C-level stakeholders with compelling business cases that connect AI-driven transformation initiatives to measurable financial and operational outcomes.
• Position LivePerson as a strategic business partner by leveraging industry expertise, competitive insights, and a consultative, value-based sales approach.
• Utilize the MEDDPICC framework to effectively qualify opportunities, manage complex deal cycles, and deliver accurate forecasting.

Cross-Functional Collaboration:

• Operate as the CEO of your territory, coordinating internal stakeholders across Business Development, Solutions Consulting, Product, Marketing, Legal, and Professional Services to drive successful outcomes.
• Partner closely with Customer Success and Product teams to ensure customer feedback, market trends, and competitive intelligence inform future innovation.
• Champion customer needs internally while maintaining momentum throughout the sales process and ensuring an exceptional buying experience.

You Have: Required Skills & Qualifications

Professional Experience & Education:

• 6+ years of quota-carrying sales experience, including at least 4+ years selling complex enterprise software solutions into large organizations.
• Demonstrated success acquiring net-new enterprise customers and consistently exceeding quota in highly competitive markets.
• Experience selling SaaS, AI, Customer Experience (CX), Contact Center, CCaaS, BPO, or adjacent enterprise technology solutions.
• Strong background in strategic, value-based selling, including executive-level discovery, business case development, and multi-threaded account engagement.
• Bachelor's Degree or equivalent experience.

Technical & Operational Expertise:

• Strong understanding of enterprise technology trends, digital transformation initiatives, and the growing i