Help fix customer-centricity at scale

Every company wants to become more customer-centric. At TheyDo, we make that ambition real. Our AI-powered journey management platform helps the world’s largest enterprises align around what matters most: their customers. By bringing scattered data and teams together, we empower smarter decisions and better experiences. Since 2019, global leaders across industries — including Ford, Cisco, Johnson & Johnson, Siemens, Home Depot, and Lufthansa — have trusted us to scale journey management and deliver measurable impact.

Backed by $50M from top-tier investors, including Blossom and 20VC, we are building a category-defining company. Our fully remote team represents 30+ nationalities across 27 countries, united by a customer-led, people-first culture.

Our mission is clear: Make journey management the most powerful business tool in the world.

If you’re looking for a place where your work shapes the future of how companies operate, join us. Let’s build it together.

TheyDo is not just another company, we’re revolutionising how businesses understand and elevate their customer experiences to make strategic decisions. We work with some of the largest companies in the world and we’re expanding fast in Europe. We’re looking for someone motivated to join our fast-growing, customer-led sales team as an Enterprise Account Executive in Europe.

We’re looking for someone who’s excited to contribute to building our enterprise playbook and implementing a world class sales process with the customer at the core. You’ll work with our key clients in close collaboration with senior professionals from SDR, CSM and Enablement to form a pod to land and expand our key clients. You will engage with C-level executives and decision makers, showcasing the value of TheyDo’s services. We’re already driving impact to a number of happy enterprise TheyDo customers - we’re looking to grow that number and fast.

This is an opportunity to play a key role in our groundbreaking journey pushing the boundaries of what’s possible in the world of customer experience.

What you will do

This is an Enterprise sales role with a strong requirement for strategic, value-based selling. You’ll be helping company executives, customer experience teams and product teams assess and adopt journey management at scale in their organisations.

• You run your territory like a business. You are responsible for the entire sales lifecycle, from ensuring you have enough pipeline to closing new deals to cultivating expansion

• Develop a strategic approach to nurture and accelerate conversion of key prospect accounts and build a robust sales pipeline

• Understand the unique challenges and goals of enterprise clients

• Articulate the TheyDo value proposition and proactively drive your opportunities through the buying journey from discovery to demo to consensus building to formalisation

• Establish and nurture strong relationships with key stakeholders including C-level execs

• Work closely with internal teams including Marketing, SDR, Customer Success and Enablement to ensure a seamless customer experience

• Meet and exceed monthly, quarterly and annual targets

• Continuously assess and improve sales strategies to drive consistent results

• Communicating transparently - as we are remote, using asynchronous messaging to keep people in the loop is essential

• Communicate your insights with the product team so they can act on this
  

What we’re looking for

• Extensive B2B Enterprise SaaS AE experience

• You need to have a track record of exceeding >$1m annual quotas and consistently demonstrated that you can close mid / high 6 figure deals 

• Experience in value-selling and strategic sales methodologies

• Experience managing multiple stakeholders at large Enterprise organisations

• Experience and confidence selling to C-level execs at enterprise organisations virtually and in person where necessary

• Experience navigating complex procurement processes with a diligent and controlled approach

• Excellent communication and presentation skills to senior stakeholders

• If one thing describes you, it is grit. You love a to set a goal and go for it

• Emotional intelligence and collaboration are a must

• Ingenuity skills with an ability to teach people about our solutions

• Coachable  you’re quick to learn and form new habits

• Ambiguity & Adaptability - We are an early stage scale-up - things change fast and so does the product. This should excite you

• Enterprise sales experience within a fast