Engineering Support Specialist

Join us at Entrust  

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.  

Get to Know Us  

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future. 

We’re looking for a Engineering Support Specialist - Hybrid Shakopee, MN or Kanata, ON

Responsible for performing important portions of the software configuration management (SCM) activities.  This person takes an active role in the identification and documentation of processes, audits, and delivery. While managing the posting and delivery activities, this position also collaborates cross-functionally in the posting of software products. Also, in charge of budget planning and tracking of tools in the software development organization and adherence to the Solution Insertion and Renewal Process (SIRP).

• We offer flexibility

• We offer a diverse work environment

• Futureproof your career with a job in information security

How you will make an impact: 

• Main resource for posting requests to Sales Force Trusted Care for customer download.  Follows process setup in Jira.  Also includes security bulletins and patches.

• Apple and Google mobile app store postings

• License management of tools including purchase and budgeting.

• Main contact for purchasing and purchase requests

• Helps to define policies and plans of the Development Support team, while enforcing those policies and plans across the development teams.

• Updates Development Support Confluence page with FAQs, instructions, etc.

• Liaison for translation support for internationalization of applications

• Lead on our ISO27001 source code repository user audit tool

• Legacy code repository support

Qualifications:

Basic Qualifications  

• 2+ years’ experience in software development support

• Experience in software configuration management

• Organizational skills for budgeting, license and process adherence, customer facing release management.

Preferred Qualifications: 

Skills desired include but may not be limited to the following:

• Server Administration: Windows and Linux, on-premise and cloud/AWS.

• Understanding of development tools such as Jenkins, BitBucket (GIT), Jira and Confluence.

• Github and security tool Mend experience.

• Understanding of SalesForce Software posting tool

• Understating of Coupa purchasing tool.

Why Should You Apply?

• Leader in the security industry

• Friendly, supportive & knowledgeable teams

• Opportunities for on-the-job training

• You’ll help secure identities!

For more information, visit www.entrust.com.  Follow us on LinkedIn, Facebook, Instagram, and YouTube