Engineering Specialist (Change Management)

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Job Posting Location

Bangkok

Job Summary

Change activity management - Lead is responsible for planning all change activities and coordinating the work to ensure the change happens.

Job Description

1. Assessing change readiness at Enterprise data service  and team member level
2. Identifying and coordinating activities to increase change readiness
3. Assessing stakeholders and planning engagement
4. Creating and implementing communication plans
5. Building a network of change champions
6. Define change measurement plan and develop or source change measurement instrument
7. Monitor and control all change activities
8. Define and assess impact of change; develop and maintain change management plan
9. Prioritize changes based on emergency impact, normal impact and resource availability
10. Risk assessment of change activity of Enterprise data service
11. Change authorities/approvers are :
       Pre-approved Standard Change
       Normal change
       Emergency change
12. Ensuring the change request is approved before the change is implemented
13. Submitting the Change Request and Notifications to Enterprise customers is daily planning
14. Creating policy change activity process with team member
15. Creating monthly report change activity and analysis for improvement plan
16. Evaluation performance major change activity
17. Coordinate change activity with change management center of organization
18. Monitor change progress and highlight where corrective action needed

Qualification

1) Bachelor’s degree in computer sciences and 5 years’ experience in ITSM, Support Management or Service Delivery Management or a related field
2) At least 5 years’ experience working Telcom & IP Networking
3) At least 3 - 5 years’ experience in Change Activity Management for IT operation service 
4) Experience in ITIL v3 or v4 Foundation as a plus
5) Change Management based on ITIL3 or ITIL4 Framework
6) Very good understanding of Change Management process
7) Strong interpersonal and teamwork oriented
8) Being flexible and open to regular changes
9) Desire to continue learning and improving
10) Inspired leader with a teamwork approach
11) Good communication-negotiation skill, English and Thai is excellent (written and oral)
 

Recruiter

Pitchaporn Sukittipattanakul (พิชชาพร สุกิตติพัฒนากุล)