Engineering Manager, Enterprise Experience

About Zapier

We're humans who simply think computers should do more work.

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

Job Posted: 01/07/2025

Location: Americas (EST to PST)

Hi there!

We’re looking for an Enterprise Experience Engineering Manager to join our team at Zapier, where you’ll lead the charge in creating features that empower our enterprise customers to seamlessly integrate Zapier into their business-critical workflows. This team plays a vital role in our strategic growth as we evolve our systems to meet the diverse needs of our largest customers and their teams.

Zapier’s teams are focused on revolutionizing enterprise customers’ use of our product platform, these include (but aren’t limited to):

• Create simple and intuitive ways for enterprise users to onboard and offboard team members, set permissions, and manage assets with confidence.

• Develop reliable and transparent solutions that give account owners clear visibility into app connections and the tools they need to address any challenges.

• Shape a unified product experience that equips Enterprise Admins with easy-to-use tools to oversee account access, ownership, and controls.

• Partner closely with Design, Product, and Engineering teams to ensure the experience is intuitive and user-focused, leveraging our internal API-first platforms.

• Continuously design and deliver new features based on thoughtful feedback from customers and cross-functional partners, including support, technical account managers, and sales reps.

• Foster a culture of collaboration by sharing insights and learnings with other teams, driving growth and connection across Zapier.

If you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on…

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

About You

• You are an effective team builder. This isn't your first rodeo. You have at least four years of experience managing teams of at least 4-5 engineers Backend & Frontend Engineers. You know how to hire, train, and develop engineers from all backgrounds. You understand the benefits of building a diverse and inclusive engineering team.

• You have experience with experimentation. Utilizing experiments to drive continuous improvements.  These include a combination of bold changes (”shark bites”) and smaller improvements (”fish bites”).  You understand how to optimize for rapid experimentation and follow-up iteration.

• You’re a product thinker. As an Engineering Manager, you’ve worked to set goals, metrics, and a strategy for a product-focused Engineering team. You push your team to prioritize impactful work to meet the company’s goals.  You can articulate how engineering-driven projects (aka addressing tech debt) help the team meet team and company goals, and can work with your product counterpart to prioritize them appropriately.

• You can keep track of, prioritize, and lead multiple projects. There's no shortage of things you could be doing in a day. You'll carve out time for functional