Engineering & Facilities Operations Manager (Ojo Caliente)

Description

Our Spa Resorts in New Mexico offer a unique blend of luxury and tranquility. At Ojo Caliente Mineral Springs Resort & Spa, you can enjoy the healing waters that have attracted spa enthusiasts since 1868. Tucked away in a high-desert hideout surrounded by orange cliffs, our spa days include relaxing in mineral pools and experiencing our upgraded Historic Bath House with a new salt sauna and eucalyptus steam room. As an employee, you get free soaking (Monday – Thursday) with a guest and can also enjoy discounted spa treatments. 

We are looking for an Engineering & Facilities Operations Manager to join our Facilities and Engineering team.

The Engineering & Facilities Operations Manager plays a crucial role in overseeing the day-to-day operations of the Maintenance Department at Ojo Santa Fe Resort and Spa. This position is responsible for coordinating and directing maintenance activities, managing repairs and improvements across buildings, grounds, water, and wastewater systems, and ensuring the long-term functionality and safety of resort infrastructure. The role also includes implementing and continuously improving preventative maintenance programs, developing departmental policies and procedures, and identifying opportunities to increase efficiency and effectiveness within the department.

In addition to managing operational tasks, this leader maintains oversight of administrative systems, assists with departmental budgeting and procurement, and ensures proper inventory control and regulatory compliance. The Engineering & Facilities Operations Manager works closely with resort leadership and other departments to communicate progress, address concerns, and support cross-functional projects, including capital improvements and guest experience initiatives. Strong organizational, problem-solving, and interpersonal skills are essential, along with the ability to foster a collaborative, solutions-focused team environment.

A commitment to gracious hospitality and a calm, composed demeanor during emergencies or high-pressure situations is expected. Flexibility is critical, as the manager must be available for on-call emergencies and be responsive to the resort’s operational needs during nights, weekends, and holidays.

ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES:

Facilities Management:

1. Manage the Net Facilities work order system, including setup, configuration, and implementation. 

2. Conduct training on the work order system with other resort departments (F&B, SPA, Guest Services, Housekeeping, Security, etc.).

3. Create and enforce maintenance training and safety protocols, ensuring their adherence throughout the entire resort.

4. Establish and oversee an inventory management system.

5. Manage Maintenance materials and labor expenditures to ensure that department budgetary objectives are met.

6. Ensure the fastest possible response to maintenance requests from guests, employees, and hotel management.

7. Improve upon and maintain a comprehensive preventative maintenance program for rooms, public areas, and critical resort infrastructure.

8. Generate facilities standard operating procedures (SOPs) and policies, including O&M manuals for critical infrastructure systems and labeling of mechanical/equipment rooms.

9. Create and maintain a comprehensive inventory of spare parts and equipment, ensuring appropriate par levels are maintained.

10.  Participate in the Safety committee.

11.  Identify opportunities to create consistency in facility operations.

12. Generate a schedule of regulatory inspections and ensure adequate preparations are made for successful outcomes.

13. Manage procurement of commonly purchased parts by facilities departments, equipment, and materials, leveraging purchasing power for favorable pricing.

14. Orders maintenance supplies from appropriate vendors and maintains purchasing records.

15. Foster excellent vendor and contractor relations.

16. Forecast and manage hotel energy, gas, and water usage, monitoring associated costs.

17. Manage wastewater/NMED record keeping and submittal.

18. Participate in the annual audit process with the insurance carrier and ensure completion of all recommended actions.

19. Oversee the management of special projects.

20. Actively participate in guest survey meetings to take on a lead role in the continuous improvement process.

21. Maintain compliance with all regulatory agencies on the federal, state, and local level.

22. Ensure any other assignments by resort leadership are handled and followed through on.

Team Management: 

23. Oversees the daily operations of the maintenance team.

24. Collaborates with Human Resources in recruiting,