Engineering Documentation Control Analyst III - Compatibility & Project Order Processing

Inside the Role

As part of the Vehicle Configuration department within Product Engineering, the Compatibility & Project Order Processing group is responsible for maintaining the compatibility database for the Freightliner and Western Star brand family of vehicles as well as our non-production orders that support the testing and validation of our projects. Product Development is our passion, we take pride in seeing our trucks on the road for their progressive design, ease of use and purpose-built engineering. Our commitment to innovation results in products that our customers, drivers, and operators crave. We are relentless in the pursuit of breakthrough processes and tools to accelerate the ultimate customer focused solutions to the market. The daily work environment in our team is fast-paced and dynamic making accurate, robust, and easy-to-use data tools essential to delivering consistent, high-quality service to our internal and external customers.

In this role you will collaborate with cross-functional project teams, to prepare and accelerate the maturity of documentation for new options and entire new vehicles. You will be working closely with Sales, Engineering, Project Management, Product Strategy and Product Validation to create and maintain the compatibility database and the virtual serial orders in the sales systems (VOP) and mainframe (IMACS) to ensure a quality build that aligns with the project’s scope and meets the necessary timing requirement. As the subject matter expert in compatibility and order processing, you will guide major projects to ensure accurate and timely release of content and support with meeting spec gen targets. The ultimate goal in this role is to help increase efficiency in the order fulfillment process in both the Customer Application and Design Engineering departments and provide a reliable dataset that can be translated into rules required for DTNA’s dealer-facing specification tool, SpecPro, at the project launch.

If you are creative and passionate about solving hard problems and want to make a difference for those who keep the world moving – we want to hear from you!

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTNA  

• Proactively identify and define the most effective way to generate the system documentation requirements from PAR projects scope. Create, maintain, interpret, and effectively communicate the logic of compatibility rules stored the in IMS database to our cross-functional partners at DTNA.

• Collaborate with Design, Product Validation, Compliance, Customer Application Engineering, Product Strategy, Product Data Systems, Launch and Change Management, and Project Management to ensure project serials and compatibility logic are in alignment with project expectations and testing needs.

• Work with Project Management, Product Validation, and Sales & Marketing to create and update orders in the sales systems (VOP) and mainframe (IMACS) to meet the needs of the PAR project.

• Perform Engineering order translations on project specs and process necessary spec / ECF updates to ensure correct data codes & content, and resolve any frame layout conflicts through communication with EPM & PS.

• Be responsible for all aspects of spec gen analysis and follow-up with project teams to achieve project spec generation targets. Provide vehicle documentation expertise to project teams to ensure system documentation targets are achieved.

• Drive Continuous Improvement projects, improved metrics and reports related to PAR projects from a VCM perspective.

• Lead in developing procedures and policies to build Compatibility and Order processing effectiveness.

• Work with IT and internal developers in creating new tools to enhance the team’s accuracy and integrity.

• Provide classroom-based instruction for engineers on the function and application of compatibility rules.

• Develop expertise outside of your immediate knowledge to improve project support capabilities.

Knowledge You Should Bring  

• Bachelor’s degree in Computer Science, Engineering, or similar with 5+ years of related experience, OR an Associate’s degree 8+ years experience, is required.

• Excellent written and verbal communications skills

• Effective collaboration and networking skills

• Adaptable to a variable customer service oriented work environment fielding dozens of customer requests per day

• Thrives on getting the detail