Endpoint Engineer I

Job Summary:

Are you passionate about technology and ready to make an impact? We’re looking for an Endpoint Systems Engineer to help us deliver exceptional support to our end users, ensuring their systems are always running smoothly. If you're someone who thrives on troubleshooting, solving problems, and keeping up with the latest in hardware and software technology, we want YOU to join our team!

Job Description:

What You'll Do:

As an Endpoint Systems Engineer I, you will play a pivotal role in the day-to-day support and maintenance of our endpoint systems. You’ll work closely with end users to ensure they have the tools they need to succeed, including:

• System Maintenance & Support: Manage and maintain a fleet of endpoint computers, mobile devices, and software applications, ensuring everything is up-to-date and functioning flawlessly.
• Problem Solving: Troubleshoot hardware and software issues and provide timely, effective solutions that keep users productive.
• System Updates & Testing: Stay ahead of the game by reviewing, testing, and providing support for new and updated endpoint system functionalities.
• Client Support: Provide responsive, high-quality support to users, whether on-site or remotely, ensuring all client requests are handled quickly and efficiently.
• Hardware & Software Installation: Install and maintain endpoint hardware, peripherals, and software applications, and advise on the best upgrades or improvements.
• Reporting & Supply Management: Complete job reports, manage supply orders, and keep everything running smoothly behind the scenes.

What You Bring:

We’re seeking someone with a strong technical background and excellent communication skills. You’ll need:

• Technical Experience: 1-3 years of experience in desktop support or IT roles, troubleshooting hardware and software.
• Strong Skills: Advanced knowledge of computer hardware, operating systems (Windows, macOS, Linux), and remote support tools. Familiarity with Active Directory, system imaging, and networking is a plus.
• Problem-Solving Ability: A knack for resolving complex technical issues with ease and efficiency.
• Detail-Oriented: A keen eye for detail to ensure nothing is overlooked.
• Communication Skills: Ability to explain technical concepts clearly to end users.
• Adaptability: Willingness to travel and work after hours when necessary.

Scheduled Weekly Hours:

40

Scheduled Work Shift:

Job Exempt:

No

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
• Employees have access to industry-leading leave for new parents.
• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
• Tuition Reimbursement is available to all employees to further develop skills and career.
• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources fo