End User Computing Analyst I

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing 

As a member of our Technology Operations and Support team, you will be a key part of an innovative, “first to market” technology culture, contributing to CIBC’s digital transformation. As a Technology Support Analyst, you are responsible for providing first level support for technology products and applications to take corrective action or escalate issues, monitor key technology components, and complete and verify low complexity changes in compliance with established controls, standards, policies, and procedures. The role works in multiple technical areas to perform a broad variety of assignments, employing a diverse skillset to provide first level technology product and application support that meet client needs. The Technology Support Analyst works cooperatively with others to achieve synergies and accomplish common goals, documenting technology infrastructure service delivery requests and taking correction actions that meet defined service level objectives. The role is often required to interpret policies, standards, and requirements to meet work objectives, such as monitoring and escalating application infrastructure-generated alerts and maintaining appropriate system and application access rights. 

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview 

How you’ll succeed 

• Technical Subject Matter Expertise: Utilize high level understanding of various technologies. Investigate complex problems and make sense of information. Communicate detailed information in an impactful way. 

• Troubleshoot and Handle Escalations: Providing first level support for technology products and applications to take corrective action or escalate issues, monitor key technology components, and complete and verify low complexity changes in compliance with established controls, standards, policies, and procedures. 

• Pay Attention to Details: You understand that success is in the details. You notice things that