EMS - Client Operations Manager

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Summary

The EMS Client Operations Manager works as a leader within Epiq's EMS service delivery team. The purpose of this position is to provide leadership to our client’s operational requirements as well as support a team of specialists, whilst also acting as an individual contributor within Operations. 

               

Responsibilities

·         Responsible for supervising a team of Operations Analysts and making sure the workload is managed effectively.

·         Manage a complex inventory of client projects and ensure accurate, timely delivery to clients.

·         Utilize proprietary software applications, 3rd party eDiscovery applications, electronic discovery, and data recovery processes.

·         Load, Process and Search client data in many different file formats.

·         Work closely with team members to troubleshoot data issues (prior to escalation to operations senior management and/or IT/Development), research software and/or techniques to solve problems, and carry out complex data analysis tasks.

·         Communicate and collaborate with other company departments.

·         Generate reports from various database platforms for key stakeholders.

·         Supervise, guide, and lead team members by acting as a role model, coaching for performance, allocating work, and providing technical guidance and training to all team members.

·         Execute first-line management functions including performance reviews, administration, and new-hire onboarding.

·         Manage, drive, and implement department initiatives around planning, documentation, procedures, and Continuous Improvement, and ensure compliance with policies, procedures and work instructions.

·         Promote the company’s culture and values through leadership by example, group interaction, and frequent one-on-one coaching with associates at every level.

 

Requirements:

·         At least two years’ experience working in an IT/technical role that is production-based, deadline-driven and outcome-oriented.

·         Must possess a strong desire to learn new skills.

·         Must display excellent verbal and written communication.

·         Must work well in a team environment.

·         Demonstrated experience implementing process improvement and compliance is required.

·         Must have a demonstrable ability to effectively lead and manage the productivity of the team, incidents, and drive to problem resolutions.

·         Must be able to facilitate solutions across departments and teams in a collaborative manner.

·         Must be able to anticipate and prevent problems while assisting in managing incidents to resolution.

·         Experience in working under tight deadlines in a fast-paced environment.

·         Strong communication, situational awareness, and organizational agility skills.

·         Must be self-directed and foster initiative in others.

·         Must be able to translate larger business goals into actionable items for their team.

·         Demonstrable experience in training and developing team members using an inspirational and motivational approach that aligns with Epiq’s unique organizational culture.

 

Education & Experience

·         Bachelor’s degree in computer science, Business Management or a closely related field of study or an equivalent combination of education and experience,  or A degree or certification in law or a legal field (complemented by suitable technical expertise)

 

Preferred Requirements/Certifications

·         Relativity Administrator level knowledge; Certifications preferred.

·         Hands-on experience with databases, search logic and a foundational understanding of database file structure is required.

·         A minimum of one year in a supervisor-level position or two years of industry-related experience, including a solid understanding of the data processing, litigation support and document review processes, is required; experience in collaborating across shifts is desired.

·         A solid understanding of all Microsoft Office applications, Windows, hardware, networking, and delimited files is required; Experience with SQL databases and other database applications is preferred.

·         Familiarity with the eDiscovery industry – Electronic Discovery Reference Model (EDRM), technology, global legal framework, and competitive landscape – is strongly preferred.

·         Knowledge of litigation support software is strongly preferred.

Candidates based in California, Colorado, Hawaii, New York or Washington:

The Compensation range for this role is 79,932.60 - 159,865.20 USD annually and may b