EMPLOYMENT SECURITY REPRESENTATIVE II - 40042042

Requisition No: 867302 

Agency: Commerce

Working Title: EMPLOYMENT SECURITY REPRESENTATIVE II - 40042042

 Pay Plan: Career Service

Position Number: 40042042 

Salary:  $36,050.04 

Posting Closing Date: 01/16/2026 

Total Compensation Estimator Tool

JOB TYPE:    FULL TIME Career Service

 

POSITION LOCATION:      96042 Lofton Square Court, Yulee, FL  32097

 

Employment Security Representative II

 

OPEN COMPETITIVE

 

www.floridajobs.org/

 

Your Specific Responsibilities:Required Knowledge, Skills, and Abilities:

This is a professional position within the CareerSource system responsible for providing training, education, career counseling and job placement services to a broad range of customers.  These services are identified as Career Services:  i.e., basic career services and individualized career services in accordance with Workforce Innovation and Opportunity Act, WIOA Title III

Greets customers and provides information on the CareerSource Service system, labor market information, hiring trends, employment opportunities and employer demands. Provides basic career services to all individuals seeking services either through individual assistance or group orientations. Interviews and performs assessments to determine customer’s job readiness through aptitudes, interests, personal characteristics, education and work history, skill levels, language proficiency and supportive service needs. Provides Labor Exchange services through one-on-one or in a group orientation which consist of interviewing techniques, effective job searches, resumes assistance, employment applications, and other skills relating to eliminating barriers to become self-sufficient and securing gainful employment.  Refers customers to community resources for appropriate employment related services and/or available supportive services through these sources as well as other programs…i.e. Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Veteran programs. 

Provides individualized career services by engaging with customers to determine that these services are appropriate for an individual to obtain or retain employment.  These services include: comprehensive and specialized assessments of skill levels and services needed, in-depth interviewing and evaluation to identify employment barriers and employment goals; development of an individual employment plan; group and/or individual counseling and mentoring; career planning (e.g. case management); short-term and long-term pre-vocational services;  and coordination of internships and work experience that are linked to careers, as well as  financial literacy services, and workforce preparation activities that help an individual acquire basic academic, critical thinking, self-management skills as well as other competencies.

Records and monitors customer interaction and contact on a daily basis by data entering into appropriate system (Employed Florida (EF), Cabinet Document Management Solutions etc.)

Promotes CareerSource services and programs throughout the community via telephone, email and social media.  Participations in job fairs and recruitments as required. 

Performs other related duties as require or assigned.

CFDA – 17.207 – 100% (Wagner/Peyser)

 

Required Knowledge, Skills, and Abilities:

• Knowledge of the labor exchange process, strong customer relations skills
• Computer application skills, working knowledge/experience using Microsoft applications
• Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing
• Ability to work effectively as part of a team
• Ability to utilize problem-solving techniques
• Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service
• Skilled in group presentations, workshop instruction and/or facilitation
• Ability to deal with the public in a tactful, courteous and effective manner
• Knowledge of the basic principles of counseling and case management
• Ability to conduct effective interviews
• Ability to listen effectively
• Ability to establish and maintain effective working relationships with others

• Ability to work independently by planning, organizing and coordinating work assignments
• Ability to understand a