EMPLOYMENT SECURITY REPRESENTATIVE I - 40041011

Requisition No: 858961 

Agency: Commerce

Working Title: EMPLOYMENT SECURITY REPRESENTATIVE I - 40041011

 Pay Plan: Career Service

Position Number: 40041011 

Salary:  $38,371.80 Annually-Firm 

Posting Closing Date: 09/01/2025 

Total Compensation Estimator Tool

 

JOB TYPE:    FULL TIME /   CS

POSITION LOCATION:  Milton, FL    (relocation benefits are not available for this position) 

 

EMPLOYMENT SECURITY REPRESENTATIVE I

Open Competitive

 

This is an ANTICIPATED VACANCY

 

 

www.floridajobs.org/

 

Your Specific Responsibilities:

• As a facilitator for jobseeker success, provides outstanding customer service to job seekers to meet the workforce demands of the businesses throughout our community of Escambia and Santa Rosa Counties.  Provides career counseling, support and assistance to customers utilizing CareerSource Escarosa resources. 
• Provides career advice and support to job seekers using the center’s resource areas, specifically the Employ Florida Labor Exchange. Ensures that customers use computers and equipment for their intended purpose and redirect customers who are using resources inappropriately.
• Assist customers in completing profiles, job applications, creating and uploading a resume, etc. so that they can easily be matched to existing job orders based on their knowledge, skills, and abilities. Assist customers with Re-Employment Assistance (RA) by answering questions and providing relevant RA information.
• Assist clients with job searches, job matching, and refer qualified candidates to job orders based on qualifications.

• Refer customers to appropriate departments based on needs. Administers tests/assessments such as typing tests, and others as required or requested by employers. Review resumes, make suggestions and assist with edits as needed

• Reach out to new Employ Florida registrants and encourage them to take advantage of all of CareerSource Escarosa resources.
• Record relevant activity codes and case notes of customer interactions in Employ Florida.
• Handles customer concerns and difficult customers in a professional manner.
• Maintains neat and orderly, professional work area(s).
• Participate in all aspects of teamwork, and as a willing partner in not only the specific team, but in the organization. All team members are expected to have a working knowledge of the CareerSource services offered to customers and should be prepared to provide back-up coverage in other areas during peak periods, or when staffing shortages arise due to lunch hours, vacations, or illness.
• Work throughout CareerSource Escarosa’s One-Stops as needed/scheduled.
• Maintain strict rules of confidentiality.
• Perform other related duties as required or assigned.

 

Required Knowledge, Skills, and Abilities:

 

• Knowledge of basic public relations principles.
• Knowledge of the principles and techniques of interviewing and counseling.
• Knowledge of the principles and techniques of effective communication.
• Knowledge of the methods of data collection.
• Ability to communicate effectively.
• Ability to establish and maintain working relationships with others.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to deal with the public in a tactful, courteous and effective manner.
• Ability to record, evaluate and analyze data.
• Ability to work independently by planning, organizing and coordinating work assignments.
• Ability to listen effectively.
• Ability to counsel individuals in need of vocational guidance.
• Ability to speak clearly and correctly.
• Ability to utilize problem-solving techniques.
• Ability to promote employment programs/activities via telephone or personal contacts with employers and    community organizations.
• Ability to prepare reports relating to employment security activities.

• Skills/Abilities: Ability to provide outstanding, positive, and professional customer service.  A high level