Employee Licensing Analyst

Lic & Cont Analyst - OL10DN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

         

As an Employee Licensing Analyst, you’ll join a collaborative team and work closely with our licensed employee professionals. We value personal growth and are committed to delivering exceptional customer service to our licensed business partners across the enterprise.

If you’re passionate about being customer-centric, enjoy working with peers, and take pride in delivering excellence, this position could be a great match for you! We’re looking for a dedicated individual who thrives in a team-oriented environment and is committed to making an impact.

The Licensing Department is seeking a highly motivated professional to join our Employee Licensing team. This customer-facing role is responsible for building productive relationships with licensed employees and their leadership team across the enterprise. Success in this position requires strong collaboration skills, adaptability, and the ability to manage a high-volume workload while ensuring compliance with regulatory requirements.

WORK ARRANGEMENTS:

Core hours of operation: Monday – Friday: 8:00 am to 4:30 pm EST.  

This role can have a Hybrid or Remote work schedule. Candidates who live near our San Antonio office location will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

RESPONSIBILTIES:

Transactional Processing:

• Perform hands-on technical work for high-volume transactions. Specific areas of accountability will align with functional team needs, which may include Personal Insurance, Business Insurance, Employee Benefits, Claims Adjusters, and/or Medical Nurses.
• Review and validate data across multiple systems to ensure accuracy, consistency, and compliance with company and regulatory standards.
• Coordinate supporting tasks and prioritize workload to meet service requirements and customer needs (e.g., new license processing, license maintenance, and appointment activities).

Compliance & Data Integrity

• Ensure data integrity and adherence to regulatory guidelines.
• Monitor work performance to achieve productivity, quality, and service commitments.

Continuous Improvement & Projects

• Identify and contribute to process improvement initiatives.
• Participate in projects related to licensing, appointments, legal compliance, continuing education, and market conduct analysis.
• Collaborate with leadership on process changes and problem resolution.
• Apply strong business acumen to support operational processes and maintain data integrity across systems.

What We’re Looking For

• Ability to manage competing priorities in a fast-paced environment.
• Strong attention to detail and commitment to compliance.
• Excellent communication and relationship-building skills.
• Adaptability and willingness to learn new processes and systems.

Customer Support: 

• Serve as a primary resource and point of contact for licensed staff and business partners regarding functional processes and workflows.
• Facilitate new hire “Meet and Greet” sessions with customers, tailored to functional responsibilities and team needs.
• Assist licensed employees in gathering required documentation to meet regulatory licensing guidelines; may involve one-on-one sessions with licensees, leadership, and/or Employee Relations.
• Manage incoming emails and customer calls, strive for first-contact resolution, and deliver a positive customer experience.

Process Improvement: 

• Identify and actively contribute to initiatives that enhance efficiency, accuracy, and compliance within licensing and contracting processes.
• Collaborate closely with leadership to implement process changes and resolve operational challenges.
• Participate in projects related to key areas such as licensing, appointments, legal compliance, continuing education, and market conduct analysis.

  

QUALIFICATIONS: