EHR Implementation Program Manager, Enterprise

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com. 

Location:  Remote

Summary

GeneDx is seeking a talented and experienced EHR Implementation Program Manager, Enterprise to join our team. This strategic and cross-functional leadership position plays a critical role in supporting our Enterprise, Health System, and Academic Medical Center clients throughout their entire EHR integration journey. You will be responsible for leading the technical aspects of client implementations, providing ongoing support and data-driven optimization, and partnering with various teams to ensure a seamless and successful experience for our customers.

Job Responsibilities:

• Facilitate Epic Aura EHR integrations with new and existing GeneDx clients, ensuring successful implementation and go-live.
• Apply your strong technical expertise and client success skills to ensure smooth communication, manage expectations, and troubleshoot any potential issues.
• Partner closely with the Enterprise Sales team to understand their specific client needs and objectives. Collaborate to develop and implement tailored EHR integration solutions that meet strategic goals and deliver exceptional value.
• Be prepared for involvement in pre-integration discussions with health systems to showcase the value proposition of GeneDx’s ongoing, high-touch EHR support model.
• Collaborate with regional sales executives and client relationship managers to ensure ongoing client satisfaction and successful post-integration support. Foster strong relationships and work together to address client needs, identify opportunities for optimization, and drive long-term success.
• Collaborate with the Product & Tech team to:
  • Identify client feedback and translate it into technical requirements.
  • Communicate client needs and priorities to inform roadmap decisions.
• Deliver exceptional technical support and guidance to clients. This includes actively addressing their questions, collaborating with internal experts to tackle complex issues, and utilizing innovative problem-solving methods to achieve swift resolution and identify root causes.
• Monitor and optimize client EHR integrations for optimal performance and data flow.
• Develop and maintain documentation, best practices, and training materials related to EHR integrations.

Qualifications:

• Preferred bachelor’s degree in business, information technology, marketing, sciences, or related field/or equivalent experience.
• Minimum 5 years of experience in EHR integrations and/or healthcare IT. Experience with Epic Aura integrations is preferred.
• Proven experience leading technical teams and projects.
• Strong understanding of EHR technology, data integrations, and healthcare data standards like HL7 and FHIR.
• Advanced written and verbal communication skills with the ability to translate complex technical concepts to non-expert stakeholders.
• High level of emotional intelligence with collaboration, interpersonal skills, and client success proficiency as strengths.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Intrinsically motivated with a passion for world-class service and exceeding client expectations.

About You:

• Technical aptitude and ability to promote multiple service offerings simultaneously.
• Actively embody and encourage GeneDx values: openness, accountability, simplicity, curiosity, rigor, efficiency, equitability, integrity, humility, and bravery.
• Demonstrate accountability and a strong work ethic, with a team-first mentality.
• Encourage expansive thinking and adopt a “how might we” approach to challenges.
• Possess innate intellectual curiosity and the ability to diagnose root causes, defining action plans or escalating issues as needed.
• Professional demeanor with advanced communication skills.
• Uphold integrity, respect, and trust in all interactions.
• Work collaboratively to ensure quality patient care, whether direct or indirect.
• Valid driver's license required.
• Ability to handle challenging situations with professiona