Senior Director, Clinical Risk Management & Patient Relations

Primary City/State:

Phoenix, Arizona

Department Name:

Clinical Risk Mgmt & Ptnt Rel

Work Shift:

Day

Job Category:

Risk, Quality and Safety

The Senior Director, Clinical Risk Management & Patient Relations will provide strategic and operational leadership to Banner Health’s teams responsible for clinical risk management team and patient relations.  Great opportunity to collaborate with quality and patient safety, and strategically contribute to Banner’s mission of “Making Health Care Better, so Life can be Easier.”  Broad leadership experience in clinical risk management, quality of care delivery issues, investigating and assessing potential liability exposures, using data analytics to identify areas for continued improvement, identifying, directing and implementing risk mitigation strategies and providing consultation and education to Banner Health system and facility leaders.

Banner Health is a non-profit health system based in Phoenix, Arizona, with 30 hospitals and several specialized facilities across six states, and having over 55,000 employees.  If you have significant leadership experience with clinical risk management, quality, performance improvement, patient relations, and process improvement consider this unique opportunity with Banner Health.

Banner Health believes leadership matters.  We value and celebrate equity and inclusion demonstrated through a rich culture of trust and belonging, with our leaders at the forefront of health care transformation. We are One Team committed to the future of Banner Health as a high reliability organization, with excellence and safety in healthcare delivery.

This is a remote position living in the Phoenix area. You will go into the office periodically and work remote from home.

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY
This position is responsible for providing strategic and operational leadership to the clinical risk management team and patient relations team. The Senior Director, Clinical Risk Management and Patient Relations has oversight for Clinical Risk Management Directors managing risk and interacting with facility leadership teams across all care delivery sites for the organization. The position incorporates and utilizes methods to improve all aspects of clinical risk management and collaborates with quality, performance improvement and patient safety teams, including overseeing the assessment and trending of liability exposures, identifying and directing risk mitigation strategies and providing consultation, education and coaching to assist Banner Health facilities’ leaders in mitigating clinical risks and improving patient relations. The position has oversight for the Patient Relations Service Center (PRSC), the team of centralized patient relations service center representatives who address patient relations issues across multiple entities to turn issues into opportunities that result in positive outcomes.

CORE FUNCTIONS
1. Provide leadership for all aspects of Banner Health's clinical risk management and patient relations programs; lead, guide, direct, and evaluate the work of regional and facility Risk Management and centralized Patient Relations staff. Integrate objectives and risk management work with Banner Health disciplines and other corporate departments.

2. Provide leadership in building consistency in risk management’s practices. Identifies staffing needs and is responsible for the selection, training, supervision and professional development of personnel required to support clinical risk and patient relations programs. Implement procedures designed to facilitate the efficient and effective utilization of resources. Regularly consult with regional and facility-based risk managers.

3. Develop and direct short and near term goals for the clinical risk and patient relations teams. Develop data metrics and reports to support recommendations for annual strategic initiatives and budget; manage operations within ap