Director, Client Leadership

Company Description

Dentsu delivers experience-led transformation, digital and creative solutions for clients globally. We have an extensive client roster across verticals, leveraging our deep Salesforce cloud and technology expertise, Global Innovation Accelerator Nowlab and award-winning creative thinking. 

Dentsu Creative is a collective of agencies at the forefront of culture and innovation. Formed in January of 2021, we are one of the most globally awarded teams across the Dentsu network. We work with clients to provide solutions that meet people at every single point of their brand journey and are committed to upholding a culture of diversity, equity, and inclusivity. 

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all. 

Job Description

This role will join our client leadership team, reporting into the SVP, Client Leadership. As an Account Director, you will play a critical role in managing and growing client accounts, overseeing successful planning and execution of event experiences. You will champion strategically and creatively sharp work, be a true partner to clients, show a passion for the brand and category, and easily navigate a fast-paced, ever-evolving environment.  Responsibilities include:

• Develop and maintain strong relationships with key clients, acting as a main point of escalation for those that are day-to-day 

• Understand clients’ project objectives, goals and challenges to provide strategic recommendations and corresponding scopes of work 

• Stay current on industry trends and happenings with client category and event best practices and champion relevant and inciteful thought leadership to your team and clients  

• Own the event planning processes, timelines and comms with internal and external stakeholders 

• Provide day-to-day brand guidance, direction, and support to all brand services team members 

• Anticipate project and/or client needs to always be one step ahead daily of what needs to be accomplished  

• Lead teams through creative ideation, production, and flawless execution  

• Work closely with production and project management for both large and smaller scale activations 

• Track overall performance and health of the projects 

• Streamline communications to ensure there is brand x central x field awareness and alignment 

• Lead projects that drive work improvements or efficiencies 

• Lead and mentor a small account team through engaging career development practices 

• Create applicable development plans for direct reports  

• Provide honest and valuable counsel to senior account team 

• Collaborate with agency partners as an IAT leader  

• Fuel agency culture, inspire and generate positive morale  

• Socialize success and opportunities to internal teams and client stakeholders  

Qualifications

• 8-10 years related work experience in experiential or field marketing 

• Possess exceptional written and oral communication skills 

• Excellent project and time management skills 

• Experience executing experiential events / projects within a marketing or communications environment 

• Ability to multi-task and manage multiple workstreams at once 

• Experience with creating client-facing presentations 

• Excellent client relationship building / service skills 

• Strong budget management skills and experience 

• Performance driven with ability to set and achieve goals 

• Highly organized and detail oriented 

• Ability to work within a cross functional team (in person and remote) 

• Knowledge and experience in spirits / beer industry is preferred 

• Proficient in Microsoft Excel, Word, PowerPoint, Keynote and Outlook 

Additional Information

Dentsu is a modern marketing solutions company. Our mission is to help clients navigate, progress and thrive in a world of change. Businesses rely on our integrated network of agencies and specialized practices to champion meaningful progress through creative, media, commerce, data and technology. Part of Dentsu Group, our global network comprises 66,000 diverse people in 143 count