Senior Project Manager/Client Account Manager - Meridian, MS

Department: Civil/Municipal

Employment Type: Full Time

Location: Meridian, MS

Reporting To: Zach Adams

Description

Waggoner Engineering, Inc. is hiring a highly skilled and dynamic Senior Project Manager/Client Account Manager in Meridian, MS!  This role effectively manages all phases of project delivery including initiating, planning, executing, monitoring, controlling and closing.

Are you ready to inspire, engage and deliver? For almost 50 years Waggoner has delivered sound results through a culture of integrity, service and creativity to benefit our clients. Waggoner has more than doubled in size over the last five years and growth is expected to significantly increase through the addition of talented personnel.

What does that mean for you? Waggoner differentiates itself as a leader in growth strategy for water and disaster recovery, as well as providing full engineering services across 14 offices and 5 states; we need people who are inspired for future growth, engage as leaders in their respective fields, and deliver to both internal and external clients.

If you are tired of hearing “we’ve always done it this way”; if you have a work hard/play hard attitude; and if you enjoy working with a vast team of professionals across various disciplines, you will fit right into our culture.

Position Summary/Objective:
Demonstrates skill in: coordinate the development of scope of work, project budgets, work breakdown structures, and schedules with different discipline managers; monitoring of project budgets, financial metrics, schedule, quality and client feedback; quality management plans; developing project staffing plans that includes the right resources including quality assurance and peer review team members; effective communication with team members, client and stakeholders; risk analysis and mitigation; and procurement of sub consultants, subcontractors, and other direct project costs. Manages project portfolio for complex projects and high value clients. Project sizes are up to $5,000,000 in gross revenue. 

Responsible to ensure Waggoner meets client expectations through frequent communication with client and Waggoner delivery team. Meets or exceeds revenue and project multiplier and profitability targets. Creates annual Client Marketing Plan and updates quarterly for existing clients. Develops and maintains client relationships to identify new opportunities in additional service lines to grow revenue with existing clients. Maintains records of relevant client information. Understands our clients’ business and develops innovative solutions and sound recommendations, with the assistance of subject matter experts, to meet their needs. Coordinates project delivery and proposal teams with clear and succinct communication as to the client requirements and differentiation strategy. Manages a set of client accounts that cumulatively generate less than $5,000,000 in total revenue. Manages assigned staff. Works independently or in conjunction with the discipline management staff. Uses knowledge of industry and/or professional guidelines and protocols to accomplish goals and objectives and to solve complex problems. 

Your Primary Responsibilities will include

• Follows Waggoner’s policies and procedures for project proposing and delivery. Follows and adheres to all federal and state regulations, client requirements and contracts, and company policies and procedures. 
• Effectively uses Waggoner’s workflows and processes to secure project resources, complete proposals, develop contracts, maintain project records, monitor project, bill clients, collect receivables, and close out. 
• Works effectively with project support staff to monitor and control project to achieve financial target metrics for all projects. 
• Mentors and coaches project team members and provide constructive feedback on team member performance. 
• Executes project to meet client expectations while meeting industry standard of care. 
• Works with client organization staff to identify, develop, and propose on future work assignments. 
• Identifies and develops project opportunities for new work and/or expanded services for established clients.
• Identifies opportunities and takes action to build relationships between one's area and other areas, teams, departments, units, or organizations to help achieve business goals; shares information and solicits feedback. 
• Handles client questions and complaints, communicates with clients, handles service problems politely and efficiently, always available for clients, follows procedure to solve client problems, understands company products and services, maintains pleasant and professional image. <