Lube Assistant Manager

JOB TITLE:  

Lube Assistant Manager 

FLSA STATUS: 

Exempt 

JOB STATUS:   

Full Time 

LOCATION: 

Site 

REPORTS TO:   

Lube Manager 

DIRECT/ INDIRECT REPORTS: 

Lube Technician, Customer Service Advisor 

EFFECTIVE DATE: 

6/1/2025 

 

Position Overview 

The Assistant Lube Manager is responsible for supporting the daily operations and long-term success of the lube service department at Spotless Brands locations where applicable. As the on-site lube business leader, the Assistant Lube Manager is accountable for supporting shop volume, growing sales, managing profitability, and ensuring the highest level of service quality and safety.  

The Assistant Lube Manager contributes all aspects of the Lube operation, including team member performance, customer satisfaction, inventory management, and compliance with manufacturer recommendations and safety protocols. This role requires direct technical knowledge and the ability to perform both Lube Technician and Service Advisor duties, while leading and developing a high-performing team. 

The Assistant Lube Manager reports directly to the Lube Manager and maintains a dotted-line reporting relationship with the General Manager to ensure alignment with daily site operations and consistent customer experience. This dual reporting structure supports strong coordination across departments and reinforces shared accountability for operational success. 

 

Essential Functions (Other Duties as Assigned)

 

Operational Leadership & Financial Performance 

• Drive volume growth and increase revenue and profitability in the lube department 

• Execute daily operational procedures to ensure efficient and quality service delivery 

• Manage labor costs, control expenses, and track key performance indicators 

• Open and close the lube department in accordance with company standards and operational protocols 

• Participates in shop maintenance duties such as pit cleaning, fluid spill cleanup, and disposal of used materials to uphold safety and cleanliness standards 

• Performs other duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep 

Team Management & Development 

• Support hiring, training, scheduling, and performance management, in partnership with HR, of all lube department team members 

• Foster a positive and inclusive work environment focused on safety, teamwork, and accountability 

• Develop and coach team members to deliver excellent customer service and achieve performance goals 

• Ensure compliance with company policies and procedures, administering corrective actions as needed 

• Drive a “One Team” Spotless Brand culture by leading daily operations with consistency, promoting collaboration, and guiding the team through change initiatives 

Customer Service & Sales 

• Assist customers by providing clear, professional, and timely responses to inquiries and concerns  

• Perform service advisor duties, including recommending additional vehicle or car wash services, where applicable 

• Ensure all services are delivered with a customer-first mindset to drive retention and satisfaction 

Technical Expertise & Shop Maintenance 

• Perform Lube Technician duties as needed, including oil changes and other light maintenance services 

• Ensure all team members follow manufacturer recommendations and technical service standards 

• Maintain proper use and storage of tools, lube dispensing equipment, and other shop assets 

Safety, Compliance, & Communication 

• Help Uphold a clean, organized, and safe work environment that complies with OSHA, EPA, and company safety standards 

• Ensure team members wear appropriate personal protective equipment (PPE), including safety glasses, protective footwear, and skin protection 

• Monitor exposure to oil, maintenance chemicals, and environmental hazards, following all safety protocols 

• Maintain regular communication with the Lube Manager and site GM regarding shop performance, employee relations, financial updates, and training participation 

Additional Responsibilities 

• Attend company training and meetings to stay