Job Description Summary

As a CFM56 Product Support Engineer (PSE) you are at the forefront of aviation innovation! In this dynamic role, you'll become the vital link between our customers, and Field Service Engineers (FSEs) across the globe, diving into the heart of on-wing challenges. You'll master the art of diagnosing engine trends and symptoms, steering our customers through complex troubleshooting landscapes to keep their engines, and their aircraft, flying.

As the Cold Section PSE, you'll step into the world of high-technology, cold-section components. You will lead the charge in tracking the in-service reliability of High Pressure Compressor (HPC) hardware, crafting technical lifelines for operators, and collaborating closely with the overall module team to support fleet stability. You’ll also work in close collaboration with MROs and component repair shops on shop findings and Engine Shop Manual updates. As the Cold Section PSE, you’ll be the technical point of contact for HPC hardware.

Your flight path extends far beyond the traditional route. Working in tandem with Engine Systems Design and Integration, Design Engineering, and Leading Indicators, you as PSE will anticipate field challenges before, they arise, solving problems with precision and foresight. Your hardware ownership and global aviation responsibilities demand your expertise around the clock, ready to support operators 24/7 in conjunction with a broad internal support team able to provide backup coverage and assistance on demand.

As a PSE, you're not only ensuring the smooth operation of some of the most advanced engines in the air; you're shaping the future of GE Aerospace, one recommendation at a time. Are you ready to take flight?

Job Description

Roles and Responsibilities

• Support of installed base fleet including activities such as customer issue resolution, fleet issues, service bulletin implementation, monitoring & diagnostics, fleet configuration, departure records (DRs) (customers and shops).
• Own and maintains the ICA documents for assigned hardware's (ATA’s), this includes responding to technical inquiries, author Service Bulletins and support customer technical communication.
• Act as technical interface between GE Internal organizations and Airline/MRO shops. 
• Provide support for Time On Wing (TOW) objectives.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
• Present and supports technical and program reviews (Tech Reviews/PCBs/LIF, etc.)
• Support Safety & reliability Programs and Provides Technical support.
• Provide technical guidance to other personnel and assigned teams, mentor others in the organization.
• Develop field action plans to anticipate and fix field problems.
• Ensure proper documentation of technical data generated for the assigned projects and/or tasks consistent with industry and government regulations, engineering policies and procedures. 
• Presenter in Operators Conference Calls, Symposium, Partner Engineering Review Meeting (ERM) and Airframer/customer Technical Review Meeting (TRM)
• Work along with module leaders on module life cycles plans and drive long term strategy.
• Responsible for hardware KPIs (Responsiveness, DR Reduction, FTY, FPRs). Work in close collaboration with PSE Module leader on all active KPIs on the module.
• Work in close collaboration with cost leaders on execution of all cost projects.
• Drive Lean and continuous improvement actions.
• Travel availability to address field investigations in person at MRO locations, customers’ facilities and/or airframer sites.

Required Qualifications

• Bachelor's degree in engineering from an accredited university or college
• Minimum of 5 years of experience in services/installed base engineering
• Ability to be on-call for customer support nights and weekends as needed.

Desired Characteristics

• Rotating parts, structures or airfoil mechanical design experience (HPC component hardware ownership preferred)
• Master’s degree in related field with experience relevant to indicated position areas of expertise and knowledge of related disciplines.
• Demonstrated business technical written and oral communication skills in English.