Case Assistance Navigator - Northwest Vista College

Organization Overview

The San Antonio Food Bank is a member of the Community Partner Program (CPP). The CPP is a collaboration between the Texas Health and Human Services Commission (HHSC) and a statewide network of food banks; government, faith- and community-based agencies; and other social service organizations.  Community Partner organizations are trained and certified by HHSC to help low-income Texas apply for services using the HHSC online benefit portal, YourTexasBenefits.com.

Job Summary:  The primary purpose of this position is to help low-income college students apply for services such as SNAP (formerly Food Stamps) and other federal benefits in a multi service environment and through outreach efforts at the Alamo College District campus. This position will be certified as a Case Assistance Navigator through HHSC’s Community Partner Program.

This position will also assist and fulfill duties at the campus advocacy center as assigned.  Effectively works within a team or by oneself. Ensures all clients are handled efficiently and with a high degree of professional compassionate service.

Essential Functions:

• Support, demonstrate and incorporate San Antonio Food Bank Mission Statement, Vision and goals into each job responsibility.
• Comply with all SAFB policies, procedures to meet HIPPA and HHSC contractual requirements.
• Collect the necessary data to document compliance with HHSC policies and processes and fulfill contractual requirements and deliverables.
• Promote, educate, advocate and connect with college campus students.
• Provide timely, accurate reports and feedback to appropriate personnel.
• Attend and actively participate in all SAFB trainings and employee meetings to be well versed in all SAFB programs and ensure maximum education to audience.
• Learn and apply new information from trainings and system up-dates for the purpose of improving work efficiency and improve client service.
• Provide comprehensive, multi-lingual, client-centered application assistance to help eligible individuals enroll in SNAP and other HHSC benefits and SAFB programs.
• Educate applicants individually or in a classroom setting on how to successfully submit process-ready applications and supporting documents through YourTexasBenefits.com and the Mobile App.
• Assist client in gathering all required documentation, if necessary;
• Handle and safeguard highly confidential information.
• Communicate clearly and effectively with all PEP’s (potentially eligible participants), SAFB staff and volunteers.
• Increase awareness and access to Federal benefits and SAFB programs in isolated and hard to reach areas.  
• Attend assigned education sessions, pre-screening sessions, and/or information booths within SAFB 29 county service area.
• Promote referral system with agencies, community social workers and caseworkers.  
• Facilitate referrals of clients to other community supports and respond to referrals received from other organizations.
• Read and respond to inquiries from all SAFB staff and clients via e-mail or phone within allotted time.
• Perform other duties as assigned