Patient Accounts Representative

Thundermist's Mission - To improve the health of our patients and communities by delivering exceptional health care, removing barriers to that care, and advancing healthy lifestyles.


Please note, effective September 1,2021, all Thundermist employees are required to have an initial dose of vaccine to prevent Covid-19. Effective October 1, 2021, all employees of RI licensed health care facilities must be fully vaccinated against Covid-19. Employees may be deemed exempt from this requirement based on documentation from their health care provider.


Job Title: Billing Coordinator
Reports to: Billing Manager
Department: Billing
FLSA Status: Non-Exempt
Job Grade: 5
Version Date: July 2025
Make a Difference Every Day!
At Thundermist Health Center, we believe that healthcare should be accessible, accurate, and compassionate. We're seeking a dedicated Billing Coordinator to help patients navigate the financial side of their care. In this hybrid role, you'll ensure that billing and coding processes are accurate, timely, and patient-friendly. If you're detail-oriented, proactive, and passionate about helping others, this role is for you.
Why This Role Matters
Your work directly impacts our patients' ability to receive the care they need without unnecessary financial stress. By ensuring claims are submitted accurately and resolved promptly, you help sustain our mission and support the smooth operation of our healthcare teams.
Key Responsibilities
- Process and submit third-party insurance claims as needed
- Follow up on denied or suspended claims to ensure timely resubmission
- Scrub medical encounters for CPT and ICD-10 coding accuracy before submission
- Research and resolve claims issues within the Practice Review Work Queue
- Identify trends to improve workflow and reduce claim denials
- Collaborate with internal and external teams and stay current on third-party payer policy changes
- Answer billing-related calls from patients with professionalism and empathy
- Maintain accurate and organized billing documentation for tracking and compliance
Qualifications
Required:
- Medical Billing and Coding Certificate OR a minimum of 1 year relevant job experience
- Proficiency in Microsoft Outlook and Excel
- Ability to work independently and manage time effectively
- Strong attention to detail and commitment to accuracy
- Excellent verbal and written communication skills
Preferred:
- Experience with eClinicalWorks (eCW) software
- Familiarity with Federally Qualified Health Center (FQHC) billing
Don't meet every qualification? We still encourage you to apply—we value passion and potential.
Work Environment & Schedule
- Location: Hybrid (remote and Woonsocket, RI Thundermist site)
- Schedule: Full-time (40 hours/week)
- Physical Demands: Extended computer use and ability to sit for long periods
What We Offer
- Competitive compensation and comprehensive benefits
- Hybrid flexibility for better work-life balance
- Opportunities for professional development
- A mission-driven, inclusive workplace culture
Your Role in Communication
You'll interact daily with the eCW RCM team, insurance representatives, patients, coworkers across departments, and occasionally attorneys or outside physician offices. Clear and compassionate communication is key to success.
Commitment to Privacy & Inclusion
Thundermist complies with all state and federal guidelines under HIPAA to ensure the confidentiality of patient information. We are also an equal opportunity employer and proud to foster a diverse, inclusive, and respectful workplace.
Ready to Apply?
If you’re ready to play a vital role in supporting patients and ensuring financial accuracy in healthcare, apply today and join a team where your skills and compassion truly matter.


Thundermist is dedicated to the goal of building and maintaining a diverse and inclusive workforce committed to caring for patients in a manner that is respectful of cultural difference. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.