Customer Service Representative ($3,500 sign on bonus- $500 cash, $3,000 equity)

All offices are currently open, and our employees are back 4 or 5 days a week in Hudson Yards, NY and 3 days a week in all other offices. If you have questions on this policy or the application process, please contact recruiting@gafg.com.

 

COMPANY OVERVIEW

Global Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, serving the needs of individuals and institutions. Global Atlantic is a majority-owned subsidiary of KKR, a leading global investment firm that offers alternative asset management across multiple strategies and capital markets solutions.

Global Atlantic is looking for a diverse team of talented individuals who reinforce our culture of collaboration and innovation. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us. 

We use Greenhouse as our scheduling tool and communicate through their systems. At times, your email may block our communications. Please be sure to check your SPAM so that you do not miss critical information about our process, including scheduling. 

This position is not eligible for visa candidates now or in the future.  We have lifted our vaccination requirement at this time.

Global Atlantic has an exciting opportunity for Customer Service Representative positions based in in either our Batesville, IN or Des Moines, IA offices. We have ten openings at this time.

The start date for this position will be: Monday, November 13th.

Training will run for approximately 6-8 weeks, Monday – Friday in office from 8:30am – 5:00pm EST.

After graduating from our training program you will work a hybrid schedule, 3 days/week in the office and 2 days/week from home.

Post training hours are Monday - Friday 10:30am – 7:00pm EST. There may be opportunities for an earlier schedule (8:00/8:30am start time) post-training. 

***PERKS AND BENEFITS*** 

• $3,500 sign on bonus- $500 cash, $3,000 equity
• All IT equipment provided (computer, monitors, keyboard, etc.)
• Hybrid work schedule – 2 days at home, 3 days in-office
• FREE lunch and parking provided!
• $500 referral bonus

This person participates as a member of a team of customer service representatives engaged in processing insurance support phone calls, post call activities and completion of call back commitments involving our preneed insurance customers, internal and external, by performing the following duties:

RESPONSIBILITIES: 

• Understands insurance products, procedures, and system capabilities
• Responds to inbound calls providing excellent customer service
• Documents telephone conversations and written communication into a computer database or tracking system maintaining accurate corresponding hard copy files where applicable
• Receives and resolves telephone inquiries from parties of the contract within service standards
• Identify, communicate, and proactively work to solve problems or issues
• Accurately answer all consumer/customer questions regarding all Global Atlantic products and accurately articulate features, advantages, and benefits and understanding the variances by State 
• Investigates client request or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelines 
• Focuses on Global Atlantic’s long-term success by building strong (internal and external) customer relationships 
• Responsible for reporting to work at the start of scheduled shift and must be comfortable with having all calls recorded for quality assurance.
• Main contact for assigned sales representatives, accounts, and states 
• Provides a broad range of technical and operational support to clients and agents 
• Knowledgeable in using reporting tools and using good judgment when supplying reports to external customer and ensuring no breach in privacy
• Participation in team meetings and other cross functional groups is expected 
• This person is knowledgeable in commission triggers by product, commission payment and chargeback by product and distribution channel 
• Provides other duties as assigned by management

 REQUIRED QUALIFICATIONS:

• Bachelor’s degree or equivalent work experience
• 1+ years’ experience in customer service
• Strong PC and Software skills, especially Microsoft Office products
• Insurance industry knowle