Technical Account Manager

Grammarly offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs. 

This hybrid approach helps foster trust, innovation, and a strong team culture, with the flexibility of working from home, whenever you need focus time.

About Grammarly

Grammarly is the world’s leading AI writing assistance company, trusted by over 40 million people and 50,000 organizations. From instantly creating a first draft to perfecting every message, Grammarly helps people at 96% of the Fortune 500 and teams at companies like Atlassian, Databricks, and Zoom get their point across—and get results—with best-in-class security practices that keep data private and protected. Founded in 2009, Grammarly is No. 14 on the Forbes Cloud 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, and one of Inc.’s Best Workplaces.

The Opportunity

To achieve our ambitious goals, we seek a Coda Technical Account Manager to join our Onboarding and Implementation team. 

The Technical Account Manager is a unique role at Coda that combines elements of account management, process optimization and technical implementation and troubleshooting skills. In this role, you will partner with our largest enterprise customers to support and provide best practices for high-impact solutions that drive business outcomes. Coda Technical Account Managers help organizations unlock the full potential of Coda through expert consulting, hands-on solution development, and process alignment.

You’ll collaborate closely with cross-functional teams within the customer’s organization to understand their workflows, and support scalable Coda Docs and systems tailored to their needs. From maintaining custom solutions to guiding implementation efforts, you’ll be a trusted advisor focused on delivering business value through Coda’s flexible platform.

You’ll be critical in enabling customer success by delivering strategic account management services that drive adoption and long-term impact. This includes working alongside our Customer Success team to support significant initiatives, act as a technical advisor, and deliver best practices that ensure the successful deployment of Coda within complex environments.

In this role, you will: 

• Support and maintain complex solutions based on ongoing discovery and custom scopes of work.
• Partner with customers to understand their business needs, providing guidance and best practices.
• Guide new and existing customers in platform best practices when building out new use cases.
• Audit existing use cases and provide suggestions for optimization, performance improvements, and future-state compatibility.
• Act as a trusted partner in creating, streamlining, and optimizing critical business processes.
• Work cross-functionally with customer stakeholders across a wide range of seniority and technical acumen.
• Collaborate with other Technical Account Managers to develop in-house playbooks and best practices.
• Collaborate with sales and customer success teams to develop and optimize plays.
• We’re a quickly evolving team, and you’ll likely have the opportunity to help shape our future state.

Qualifications

• A passion for delivering exceptional customer service, not only by resolving issues but by proactively identifying and preventing them.
• 3+ years of experience in a customer-facing technical role, such as Technical Account Management, Technical Account Manager/Engineering, or Technical Support, ideally within an enterprise SaaS or productivity software environment.
• Ability to build strong relationships with a diverse set of customer stakeholders, understand their needs and goals and identify and implement creative solutions.
• A demonstrable track record of technical curiosity and experience learning highly complex/customizable software solutions.
• Technical knowledge spanning a range of topics including:
• Database architecture, API familiarity, low- and no-code tools, and Excel/Sheets or another formula language.
• Strong experience with highly complex software solutions.
• Generalist knowledge, with experience learning new technical concepts or languages quickly.
• Proficiency in troubleshooting and debugging complex software systems.
• Proven track record of managing and resolving technical issues for large, enterprise-level customers.
• Ability to translate complex technical concepts into clear, actionable a