Senior People Operations Specialist, Functional Transformation

<p><strong>POS-27403</strong></p> <p>Are you passionate about transforming People Practices to enhance efficiency and elevate employee experience?</p> <p>As a Senior People Ops Specialist - Functional Transformation, you will leverage your experience in People Service Delivery, Process Management and People technologies to optimize employee engagement and operational excellence.</p> <p><strong>In this role, you’ll get to:</strong></p> <ul> <li>Enhance People processes by designing and implementing streamlined workflows and automation.</li> <li>Collaborate with project stakeholders to determine project scope, desired outcomes and resource requirements by leveraging standard tools (i.e. guided interviews, project charters and workflow analysis). </li> <li>Proactively monitor projects, identifying issues and implementing solutions to mitigate risks.</li> <li>Cultivate enduring client relationships, positioning yourself as a trusted People Operations advisor.</li> <li>Contribute to the development of a multi-year People Operations Strategy, delivering measurable results and risk mitigation.</li> <li>Research, analyze, and prepare quarterly reports on People trends, People Ops project pipeline and current program goals and progress.</li> <li>Apply digital People technology and AI trends to propose innovative solutions.</li> <li>Engage with HRIS, IT, other People teams and Business Leaders to align business requirements and design features.</li> </ul> <p><strong>We are looking for people with:</strong></p> <ul> <li>4+ years of People experience in People Shared Services, Service Delivery or People Operations, utilizing a ticketing solution (i.e. servicenow).</li> <li>2+ years of experience managing cross functional projects.</li> <li>2+ years of experience applying Lean Six Sigma methodologies (DMAIC, Value Stream Mapping, Root Cause Analysis).</li> <li>Proven success in global process transformation and efficiency programs.</li> </ul> <p><strong>We also value:</strong></p> <ul> <li>Certified Six Sigma Green Belt with experience in process optimization.</li> <li>Ability to analyze ambiguous data to identify trends and improvement opportunities.</li> <li>Strong communication and presentation skills.</li> <li>Experience leveraging People Technology to improve employee workflows.</li> <li>Ability to influence decision making, inspiring teams and navigating complex environments effectively.</li> </ul> <p><em>We know the</em><em> <a href="https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/" target="_blank">confidence gap</a></em><em> and</em><em><a href="https://blog.hubspot.com/marketing/impostor-syndrome-tips" target="_blank"> imposter syndrome</a></em><em> can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.</em></p> <p><em><strong>If you need accommodations or assistance due to a disability, please reach out to us <a href="https://form.asana.com/?k=Xr9-j19kRaY5T5NjIeyx4Q&amp;d=8587152060687" target="_blank">using this form</a>.</strong> This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.</em></p> <p><em>At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers. </em></p> <p><em>If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.</em></p> <p><em>If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.</em></p> <p><em><strong>Germany Applicants:</strong> (m/f/d) - link to HubSpot's Career Diversity page <a href="https://www.hubspot.com/careers/diversity" target="_blank">here</a>.</em></p> <p><em><strong>India</strong><strong> Applicants:</strong> link to HubSpot India's equal opportunity policy <a href="https://drive.google.com/file/d/1fTZ0ht2chl1WRI7Tgrbzh9ytZUhL2jG9/view?__hstc=20629287.8bedd818fefb24c6303ec98fcf9dcfff.1724281309795.1724281309795.1724281309795.1&amp;__hssc=20629287.1.1724281309796&amp;__hsfp=1818362978" target="_blank">here</a>.</em></p> <p><strong>About HubSpot</strong></p> <p><span>HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company cul