SPP Special Order Account Rep

Staples is business to business. You’re what binds us together.

 

Staples Promotional Products leads the industry with design expertise, best in class technology and inspiring creativity.  SPP offers hundreds of customizable products – from coolers to notebooks – that allow companies to maximize brand recognition and reach thousands of people at a low cost.

 

What you’ll be doing: 

Manages customer relationships for assigned account portfolio. Responsible for account retention and collaborate with Sales Representative and/or customers directly by providing promotional product/event solutions. Researches and recommends promotional products and services, solicits quotes, negotiates with vendors, and executes orders.

• Prepare quotes and process orders through our order entry system. 
• Work with vendors to negotiate pricing, process purchase orders, obtain proofs and follow order through to completion
• Works with internal and external resources to keep orders moving forward and finalizing with the billing team as order meets completion. 
• Ensures client expectations and event dates/in hand dates are met.
• Works with the sales team to manage the relationship with primary client contacts, working together to execute client needs while maintaining margins to reach Staples goals.

 

What you bring to the table: 

• Excellent Customer Service Skills
• Building and Maintaining Relationship with clients
• Excellent communication skills
• Organizational skills with the ability to multitask

 

What’s needed- Basic Qualifications

• Proficiency in Microsoft Programs (Outlook, Excel, Word and Power Point)

 

What’s needed- Preferred Qualifications:

• Previous promotional products merchandising or purchasing skills, preferred.
• Industry experience with ESP or SAGE is preferred.

 

We Offer:

• Inclusive culture with associate-led Business Resource Groups.
• Flexible PTO and Holiday Schedule (7 observed paid holidays).
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits.

Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.