Rehabilitation Clinical Support Associate - Riley Audiology and Speech

Do you enjoy helping others? Do you want to make a direct impact on the lives of our patients but don’t want to do hands on care? If you have experience in Office Management, Scheduling, Administration then this job could be for you! 

Position Details: 

• Job Title: Rehabilitation Clinical Support Associate
• Company: IU Health 
• Department: Riley Audiology
• Location: Riley Children’s Hospital 
• Schedule:  Monday – Friday, 7:45am - 4:15pm 

This is a unique opportunity that will have a direct impact on our organization’s success and supports our vision of making Indiana one of the nation’s healthiest states. We hope this inspires you to apply and begin living our IU Health Values – Purpose, Excellence, Compassion and Team – every day.

What You Will Do: 

• Oversee patient flow from point of entry to destination and ensures timely, accurate and professional services. 
• Responsible for timely and accurate resolution of patient’s accounts.  
• Obtain specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits.  
• Communicates with payers and patients to achieve accurate financial information.   
• Responsible for accurate Registration of patients, Scheduling recurring appointments, answers incoming calls and directs patient and visitors appropriately.   
• Participate in operational aspects of the department and maintains performance improvement activities as required. 
• Participate in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs. 
• Order, distribute and maintain designated and appropriate inventory of department related supplies.  
• Adhere to departmental productivity, quality, and service standards in support of operational goals.

Registration, medical administration, or scheduling experience is preferred. Cerner experience is a plus! 

What You Will Need: 

• High School Diploma/GED is required.
• 0-3 years Customer Service/Medical experience desired.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS)

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.