Claims Team Lead - Commercial Auto Excess Casualty

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

ROLE OVERVIEW

The Claims Leader - Commercial Auto Excess Casualty oversees a team of specialists handling high-severity commercial auto liability claims that may exceed primary policy limits. This leader ensures technical excellence, operational efficiency, and consistent delivery of Reserv's modern, data-driven claims experience.

The ideal candidate blends deep casualty expertise, strong leadership, and comfort with technology, guiding adjusters in a fast-moving environment where automation handles administrative tasks and humans focus on complex decision-making.

KEY RESPONSIBILITIES

Leadership & Team Development

• Lead, mentor, and develop a team of Commercial Auto Excess Casualty Claim Specialists.
• Foster a culture of technical excellence, continuous improvement, and data-driven decision-making.
• Provide coaching on coverage analysis, litigation strategy, negotiation, and high-severity claim evaluation.
• Conduct regular file reviews, performance assessments, and quality audits.

Operational & Technical Oversight

• Oversee the handling of complex excess casualty claims, ensuring accuracy, timeliness, and compliance.
• Ensure consistent application of Reserv's structured-data workflows and modern claims platform.
• Partner with Product and Engineering teams to refine automation tools, improve adjuster workflows, and enhance system capabilities.
• Monitor key performance indicators (KPIs), including cycle time, accuracy, severity trends, and customer satisfaction.

Strategic & Cross-Functional Collaboration

• Serve as a subject-matter expert for MGAs, carriers, brokers, and internal stakeholders.
• Collaborate with Underwriting and Actuarial partners to provide insights on claim trends, risk patterns, and emerging exposures.
• Participate in client meetings, audits, and stewardship reviews, representing Reserv's claims philosophy and performance.
• Support onboarding of new programs, ensuring alignment with Reserv's operational standards and client expectations.
  
  

Litigation & Coverage Management

• Guide adjusters on litigation strategy, counsel management, and complex coverage issues.
• Review and approve high-value settlement recommendations, coverage positions, and strategic claim decisions.
• Ensure adherence to multi-jurisdictional regulatory requirements and Reserv's internal best practices.

REQUIRED QUALIFICATIONS

• 10+ years of commercial auto liability or casualty claims experience, including high-severity or excess layers.
• Prior leadership or team-lead experience within a carrier, TPA, or MGA environment.
• Strong expertise in coverage analysis, litigation management, and catastrophic injury evaluation.
• Excellent communication and relationship-building skills with internal teams and external partners.
• Ability to thrive in a technology-driven, rapidly evolving environment.

PREFERRED SKILLS & CERTIFICATIONS

• Professional designations such as CPCU, SCLA, AIC, or equivalent. JD is also a big plus
• Experience working with MGAs, E&S carriers, or tech-enabled TPAs.
• Familiarity with structured-data workflows, AI-assisted claims tools, or modern claims platforms.

WHY LEAD AT RESERV

• Influence the future of claims handling in a company built on automation, transparency, and innovation.