Head of Operations, North America

About the Position At 3Shape, we are committed to leading digital dentistry and improving the lives of the people we serve. We are looking for a strategic, data-driven, and collaborative Head of Sales Operations, North America to develop and execute our sales strategy, planning, operations, and business intelligence efforts. 

This individual will play a crucial role within the Commercial North America Leadership team, promoting strategic growth and operational excellence within the go-to-market organization. They will create greater data transparency, accelerate decision-making, and enhance business agility. The ideal candidate pairs strategic foresight with operational excellence, thrives in cross-functional environments, and possesses advanced skills in sales systems, analytics, and performance optimization.

Key Responsibilities:

• Establish a disciplined sales operating rhythm to ensure visibility, accountability, and performance 
• Oversee annual and quarterly planning, including quotas, territories, and compensation 
• Build frameworks to assess and prioritize accounts, regions, and formats with the greatest speed to execution, ROI, and brand potential
• Partner with Finance and Sales leadership to align planning with margin, cost-to-serve, and profitability goals 
• Design, implement, and continuously improve sales workflows, systems, and tools to optimize team and partner effectiveness Align and own CRM governance with the Global Sales Ops Team, data hygiene, and ensure CRM is used as the core operating system by the sales team 
• Develop scalable onboarding, training, and field enablement materials to reduce ramp time and improve performance 
• Develop and maintain dashboards, scorecards, and reporting tools for the Sales team and executive stakeholders
• Partner with Sales leaders to identify and resolve execution gaps and operational bottlenecks
• Work with the Global Commercial Operations Team on performance reporting, business reviews, and actionable analysis across channels, customers, and sales leaders and team members 
• Leverage internal and external data to generate insights that shape strategy and execution
• Collaborate with Marketing, Finance, and Sales teams to align business goals and insights 
• Identify and monitor key performance metrics to guide strategic decisions 
• Support the strategic development of DSO & Education channels, including customer segmentation, pricing logic, and sell-in tools. 

Qualifications:

• Bachelor’s degree in business or related field required
• MBA or advanced degree. 10+ years of experience in sales strategy, sales operations, or business intelligence Direct experience in developing and leading a Sales Strategy and Sales Operations function is crucial Deep knowledge of sales planning, process design, and data analysis 
• Deep experience with CRM (Microsoft Dynamics), BI tools (e.g. PowerBI), and Excel Excellent communication and executive presentation skills 
• Ability to collaborate and work cross-functionally with senior stakeholders Highly organized, detail-oriented, and process-driven
• Skilled at navigating a busy and constantly shifting workplace. 

Additional Information about the Position: US Remote (working Eastern / Central Time Zone) with regular visits to the NJ HQ Office International and Domestic 40% 

What We Offer: Comprehensive medical benefits, 401k A unique opportunity to work in a global, innovative MedTech company. A collaborative and international work environment. The chance to contribute to strategic partnerships that can transform digital dentistry practices. 

About us 3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat patients more effectively. Founded in 2000, our products are market-leading, innovative solutions that make a real difference in the lives of patients and dental professionals around the world. We are a global company that provides services to customers in over 130 countries. Experience the everyday #lifeat3Shape across the globe on LinkedIn.  

We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community. 

About us

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change d