Amazon Account Coordinator (Hybrid Role - New York)

OLAPLEX, a category-defining leader in prestige hair care, continuously seeks talented individuals to join in our mission to transform foundational hair health and deliver great hair days today, tomorrow, and for years to come.

As the original bond builder, we are dedicated to fostering a culture that celebrates the bonds within our teams. OLAPLEX elevates individuals from all backgrounds with the belief that together we can unlock the full potential of science to extend the health, life, and beauty of hair for all.

About the Role: 

The Amazon Account Coordinator will ensure operational excellence, maintain high catalog health, and support the growth of the wholesale partnership with Amazon in the US. The ideal candidate is detail-oriented, comfortable with data, and can navigate the often-complex "Amazon way" of doing business.

Key Responsibilities

Catalog & Content Management

• Create and maintain New Item Setups (NIS) via Vendor Central
• Optimize product listings (titles, bullet points, and descriptions) to improve SEO and conversion
• Manage Brand Store updates and A+ Content submissions
• Monitor and resolve "Amazon Contributions" or listing suppressions

Operational Excellence

• Monitor daily POs (Purchase Orders) and coordinate with the warehouse/logistics team to ensure on-time fulfillment
• ManageShortages and Chargebacks: Investigate why Amazon is docking pay and dispute invalid claims to recover revenue
• Oversee inventory health, monitoring "Weeks of Supply" (WOS) and flagging potential out-of-stock (OOS) risks
• Manage administrative workflows, including submitting and tracking backend tickets to ensure timely resolution

Financial Tracking & Reporting

• Track weekly and monthly sales performance (Ordered Product Sales vs. Shipped COGS)
• Monitor "Born to Run" or "Vine" program performance to kickstart new product momentum
• Reconcile promotional credits and co-op billing

Strategic Support

• Coordinate with the Marketing team to ensure advertising (Amazon Ads) aligns with inventory levels
• Monitor and communicate order issues within Amazon and internal systems, helping to resolve discrepancies quickly and effectively
• Assist in preparing for Business Reviews (QBRs) with Amazon Vendor Managers (VMs)

About You:  

• A self-starter with a proactive and entrepreneurial mindset, capable of identifying and pursuing new opportunities
• Strong communication skills, with the ability to communicate across the entire organization
• A deep understanding of the global retail eco-system including digital and ad spend
• Creative, with an eye to develop new and innovative solutions
• Experience:1–3 years of experience in e-commerce, preferably specifically within Amazon Vendor Central or Seller Central
• Technical Proficiency:Advanced Excel skills (VLOOKUPs, Pivot Tables) are a must.
• Problem Solving:A "detective" mindset to find the root cause of catalog glitches or shipping discrepancies.
• Collaborative, working cross-functionally across different teams while also working well independently
• Ability to use high judgement to make decisions that drive the business
• Communication:Ability to write concise, effective tickets to Amazon Support (that actually get resolved) 
• Education:Bachelor’s degree in Business, Marketing, Supply Chain, or a related field

We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes. We are looking for someone who will bring all their expertise, learn, and grow with us.

Our Total Rewards: 

The annual base pay for this position is $70,000 - $80,000 with eligibility for an annual bonus. The actual base pay will vary based on factors such as qualifications, years of relevant experience, skill level, functional expertise, certificates or other professional licenses held and geographic location.

• Competitive compensation 
• Work/Life Balance: Flexible paid time off, 11 paid holidays, and flexible work schedules
• Wellness: Company Contribution to Medical, Dental, and Vision Insurance for Employees and their Families, Company Paid Employee Life Insurance, Optional additional Life Insurance, and Short and Long-Term Disability Coverage Options 
• Parental Leave: Up to 18 weeks for birthing-parents and up to 10 weeks for non-birthing new parents