Sales and Retention Lead

Description

🤓At TripleTen, we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. Our program graduates have secured jobs at companies like Tesla, Spotify, PlayStation, Google, and Microsoft. Over 25,000 students have already chosen TripleTen to transform their careers.

We’re hiring a Sales & Retention Team Lead to manage a high-impact squad of Retention Managers who turn refund requests into renewed commitment.

This is a hands-on leadership role for someone who knows how to close high-ticket sales, motivate a team, and hit KPIs fast. You’ll be at the frontline of saving clients — and revenue — while shaping the future of our retention strategy across Spanish-speaking markets.

What you will do

• Lead a small team of Retention Managers focused on refund prevention and client recovery.
• Own and drive key KPIs: retention rate, conversion time, recovery value per case.
• Act as a player-coach: jump into complex negotiations while supporting and growing your team’s performance.
• Develop and iterate on scripts, rebuttals, and sales strategies tailored to refund scenarios.
• Review team performance daily and coach for speed, accuracy, and effectiveness.
• Work cross-functionally with Sales, Support, Product, and CX teams to align on strategy and messaging.

Requirements

• 1–3 years of experience in sales, retention, or client-facing roles, preferably with high-ticket services (average check $1000+).
• Proven track record of closing deals, overcoming objections, and recovering high-risk clients.
• 1–3 years of experience managing small teams — you know how to coach, track KPIs, and drive accountability.
• Fluent in Spanish (C1+) — confident and persuasive in client conversations across LATAM.
• Highly organized, operationally sharp, and motivated by results and speed.
• Strong communicator with emotional intelligence, resilience under pressure, and a love for growth.

Bonus Points

• Experience in edtech, bootcamps, or fast-growth startups.
• Familiar with tools like HubSpot, Zendesk, Aircall, Looker, or other CRM/reporting platforms.
• Background in client recovery, churn reduction, or high-volume case management.

What we can offer you

• A chance to build and lead a high-performing team from day one.
• A clear career path: grow into Head of Retention LATAM as the team scales.
• Transparent KPIs, fast feedback loops, and full ownership of your domain.
• A supportive, mission-driven company helping thousands of people transform their careers.
• A culture built on speed, accountability, and impact — no bureaucracy, just results.