Ticketing Operations Delivery Manager F4L Lisbon

About FAN4LIFE
FAN4LIFE provides comprehensive ticketing services powered by the SECUTIX solution. We are seeking a skilled professional to lead, configure, and operate SECUTIX for high-profile, world-class events.

By joining our team, you will collaborate with prestigious clients in sports and live entertainment, experiencing the thrill of delivering solutions that benefit millions of fans worldwide. This role offers the opportunity to work in a dynamic and fast-paced environment with cross-functional teams spanning multiple locations (CH, UK, FR, and more).

Location: Lisbon, Portugal

Key Responsibilities

• Lead the delivery of ticketing operations for one or more clients.
• Configure and manage ticketing systems for various events, ensuring precise setup and seamless functionality on behalf of customers.
• Ensure that projects are delivered on time, within scope, budget, and to quality standards.
• Develop advanced expertise in the SECUTIX ticketing platform.
• Collaborate with internal teams and clients to determine optimal system configurations.
• Conduct thorough testing and quality assurance to identify and address technical issues or discrepancies.
• Train customers to use the SECUTIX platform effectively.
• Provide training and support to ticketing operations assistants, focusing on system usage, troubleshooting, and best practices.
• Monitor system performance and gather user feedback to implement enhancements for efficiency and user experience.
• Lead operations during sales waves, including sales management and customer troubleshooting.
• Oversee onsite operations during events, including sales, customer support, and access control management.

Qualifications

• Bachelor’s degree in Business, Information Technology, Computer Science, or a related field.
• Minimum of 5 years’ experience in ticketing system administration.
• Proven expertise in operating or deploying ticketing systems.
• Exceptional problem-solving abilities, coupled with strong communication and customer service skills.
• Ability to work both independently and collaboratively in a high-pressure, fast-paced environment.
• Proactive, accountable, and solution-oriented mindset.
• Highly organized, service-oriented, and resilient under stress.
• Fluency in English (spoken and written).

"SECUTIX is the market leader in advanced digital solutions for the events industry. Offering a seamlessly integrated and open cloud platform, SECUTIX gives organizations complete control and a suite of tools to help better understand and digitally engage with audiences, monetize products and services, secure operations and take audience experiences to the next level. SECUTIX serves a range of organizations on a global scale, including sport clubs, stadiums and arenas, museums, live entertainment organizations, leisure parks and festivals. Its emblematic customers include the UEFA, Ópera National de Paris, Centre Pompidou, Paléo Festival, Musée Picasso Paris and many more. 

SecuTix is a Swiss company delivering a portfolio a SaaS solutions for the event industry.
We are on a mission to help cultural, entertainment and sports organizations engage with their fans through our ticketing sales tools and mobile ticketing solution.
We are serving more than 150 customer sites with a customer centric attitude and startup mindset.
SecuTix is headquartered in Lausanne, Switzerland. We have development centers in Ho Chi Minh City, Vietnam and in Granada, Spain, and have sales offices located in Paris, London, Madrid, Munich, Amsterdam and Miami."