Application Support Agent - 4680

CV submission deadline: 07/03/2024

Service delivery mode: 2 days onsite per week from the office in Brussels, 3 days remote.

We are seeking a talented Application Support Agent to work for our client in Brussels.

Job Responsibilities

• Receive and log requests/ incidents & questions from users (by e-mail or via Service Now).
• Solving first line, investigate problems, and determine appropriate actions.
• Keep end-user informed on request status and progress.
• Manage Upgrade/Migration of Atlassian Servers
•  Participate to meetings with Officials.
• Improving documentation and creating FAQs based on received calls.

Job Requirements

• Higher education or equivalent overall experience
• Some knowledge of JIRA at user level preferred
• Knowledge In System and Network Administration preferred
• A first successful experience in user support
• Have good analytical skills and quickly understand process
• Be solution-oriented as well proactive and reactive to any problem
• High communication skills and ensure customer satisfaction
• Ability to work in an international/multicultural environment
• Strong team player with excellent relationship skills
• Stress resistant and able to impart knowledge at various levels
• Good knowledge of English, Any other language is an asset
• ITIL V3 foundation certification
• Experience with European Commission is an asset

 

 

 

EU Nationality is a prerequisite for the majority of our job openings. However, for select positions, we may also consider CVs from candidates who hold citizenship in NATO member countries or have the required work permit for the location where the client is based or where the job is to be performed.


WHO ARE WE?

VASS (https://vasscompany.com/en/) is a leading digital solutions group of companies headquartered in Madrid, Spain, present in 26 countries in Europe, the Americas and Asia with more than 4,700 professionals

VASS helps large companies in their digital transformation process, developing and executing the most innovative and scalable projects, from strategy to operations.

All our growth comes from our talented people, passion for innovation, and a constant search for improvement, always the VASS way: “Complex made simple”.