Client Performance Manager I (Ready Logistics)

Company

Cox Automotive - USA

Customer Care Group

Client Performance Manager I

Individual ContributorHybrid - Ability to work remotely part of the week

Yes, 5% of the time

Day

Compensation

Hourly base pay rate is $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Ready Logistics is seeking a customer-focused and analytical transportation professional to serve as a key liaison between clients, repossession agents, and internal operations teams. In this role, you will help ensure the successful movement of vehicles by building strong partnerships, monitoring service performance, resolving operational challenges, and driving continuous improvement initiatives. You will play an important role in delivering exceptional client experiences by proactively identifying risks, communicating transportation insights, and collaborating across multiple stakeholders to achieve service level commitments. The ideal candidate is an effective communicator who thrives in a fast-paced logistics environment, enjoys solving complex problems, and is passionate about delivering operational excellence and customer satisfaction.

 

This position is hybrid and finalized candidates must be located in Phoenix, Arizona (Tuesday and Wednesday onsite). 

Job Responsibilities:

• Develops and maintains strong working relationships with repossession agents, forwarders, and internal partners to support client transportation requirements.

• Serves as a key operational liaison between clients and repossession agents, proactively managing issues and minimizing the need for client escalations.

• Directly engages with clients and repossession agents to address challenges impacting contractual service delivery and transportation performance.

• Monitors and analyzes repossession agent performance against client service level agreements, proactively communicating risks and recommending solutions to clients.

• Communicates client expectations, performance standards, and best practices to repossession agents and forwarders to ensure alignment.

• Prepares and delivers transportation performance reporting, risk insights, and service outcomes to clients, providing actionable recommendations.

• Partners with clients to onboard new repossession agents and forwarders, establishing clear transportation processes and expectations.

• Serves as the primary liaison across Client Management, Operations, and carrier partners, collaborating with Account Managers and Operations Managers to resolve issues and improve transportation outcomes.

• Proactively escalates and communicates complex risks and performance issues to clients and internal stakeholders.

• Maintains accurate documentation and client activity within Salesforce.

• Supports continuous improvement initiatives by identifying opportunities and collaborating directly with clients to enhance service delivery.

 

Required Experience & Specialized Knowledge and skills

- Foundational analytical, business acumen, and customer focus skills.

- A basic understanding of business functions and industry context to support client outcomes and team objectives.

- Utilization of tools and processes to collect data to build reports and interpret findings for client and business use.

- Ability to manage multiple priorities with and without guidance.

Qualifications

BA/BS and 1–2 years experience

Alternative with advanced degree

MS with up to 1 year experience