Customer Supply Chain Coordinator

Description

TITLE: Customer Supply Chain Coordinator

REPORTS TO: Customer Service Manager

LOCATION: Chicago, IL

Looking for a job that can turn into a lifelong career? At Lactalis USA, we believe in promoting from within and giving our employees opportunities to grow. Whether you’re starting fresh or bringing years of experience, we’ll provide the tools and support you need to succeed!

Lactalis, the world leader in dairy, is a family-owned business with more than 85,000 pragmatic and ambitious professionals worldwide, committed to nurturing the future by providing healthy and delicious dairy products that bring people together every day. We produce award-winning dairy products that bring people together every day. We offer an enviable range of dairy brands including Galbani®, Président®, Kraft® Natural Cheese, Cracker Barrel®, Black Diamond®, Parmalat®, Siggi’s®, and Stonyfield Organic® in addition to several brands imported from our affiliates in Europe.

We live by our core values—Ambition, Engagement, and Simplicity—and we’re building a workplace where innovation thrives, diverse perspectives are celebrated, and everyone’s unique background and ideas are valued.

Even if you don’t meet every qualification, don’t let that stop you from applying! We’re eager to hear about your PASSION, your STORY, and how you can bring your EXPERTISE to help us make an impact.

From your PASSION to ours

The Customer Supply Chain Coordinator is accountable for managing all order fulfillment activities to offer customer service support to the company’s sales efforts.  This role will be responsible for ensuring customer orders are processed, shipped and invoiced. The Customer Supply Chain Coordinator will serve as the primary liaison between sales personnel, brokers, distributors, customers and various departments and functions to investigate, resolve and respond to issues and questions. This critical role requires interpersonal and problem-solving abilities as well as a process orientation to facilitate resolution to both short term and long-term service issues.

From your EXPERTISE to ours

Key responsibilities for this position include:

• Manages the full end-to-end order to cash business cycle. 
• Ownership of ordering, fulfillment and invoice process including all EDI or manual entries of order data, shipment data and carrier delivery data 
• Ensuring release of invoice for timely billing   
• Resolving all conflicts with orders, including quantity discrepancies, quality lot information for traceability and pricing issues 
• Serve as the interface between the customer, supply chain and sales on order fulfillment and service-related matters 
• Enable support tasks, including efficient, accurate order processing & fulfillment of an assigned account base and serve as a liaison between the customer, outside sales, and internal departments 
• Offer solutions to assigned customer accounts based upon specific customer initiatives 
• Ensure processes and procedures are in place and executed for ERP maintenance, error reports review/action as well as audit of customer pricing expectation 
• Proactively communicate to Buyers daily late deliveries, product cuts, order changes,   
• Collaborate with Warehouse & Transportation team members in resolving issues and communicating to appropriate parties  
• Support customer and sales teams with issue resolution 
• Analyze existing order fulfillment processes for efficiency opportunity improvements 
• Monitor customer replenishment scorecard and collaborate to drive improvement  
• Ensure accurate and on time delivery performance as measured by Lactalis and customer defined metrics 
• Coordinate day to day issue resolution of out of stocks, warehouse issues, carrier’s issues or customer order changes 
• Other duties as assigned 

Requirements

From your STORY to ours

• Bachelor’s Degree in Supply Chain, Business, or a related field  
• 1+ years of Supply Chain Experience in a customer service environment  
• Strong communication and inter-personal skills. Ability to collaborate across functions as well as outside the organization with customers and service providers. 
• Demonstrated strengths in critical thinking, problem solving, issue resolution, and continuous improvement 
• ERP experiences, preferably SAP 
• Microsoft Office Suite of systems 

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support in