Senior Site Reliability Engineer(Events)

<p><b>About RingCentral Events</b></p><p>RingCentral Events (formerly Hopin Events) is a robust, all-in-one platform for creating and managing professional, engaging events for any audience. It provides a complete solution that simplifies the entire event lifecycle - from planning, promotion, and live execution to post-event analytics.</p><p>The platform's broad set of features supports virtual, hybrid, and in-person events, ensuring a seamless experience whether the audience is online, in-person, or a mix of both.</p><p><b>Position Overview</b></p><p>As a Site Reliability Engineer for RingCentral Events, you're not just an infrastructure owner - you're a crucial part of our mission to deliver flawless, high-scale experiences for global audiences. Your role is central to our ability to deliver a reliable and performant platform. You will be a key contributor to our software delivery flow, ensuring that changes move from development to production with speed, safety, and consistency. Additionally, you will proactively eliminate observability gaps and build a self-healing infrastructure to ensure our system performs under pressure.</p><h2>Responsibilities:</h2><ul><li><p>Manage cloud infrastructure on AWS and EKS, leveraging IaC and GitOps to ensure scalability</p></li><li><p>Participate in service capacity planning, software performance analysis, and system tuning</p></li><li><p>Design, consult, re-platform, and re-factor the observability of current cloud infrastructure</p></li><li><p>Participate in release management, working closely with engineering teams to bring GitOps principles to our release process and manage CI/CD pipelines using GitLab CI</p></li><li><p>Take part in 24/7 on-call responsibilities (~2 days/month based on rotation schedule) to ensure continuous availability and quick response to issues in production</p></li><li><p>Conduct blameless post-mortems to learn from incidents and prevent future ones</p></li><li><p>Develop and test disaster recovery plans and runbooks to ensure business continuity</p></li><li><p>Implement security best practices and controls within the infrastructure to meet compliance standards and prepare for audits</p></li></ul><h2>Requirements:</h2><ul><li><p>Familiarity with cloud-native services and architectures, experience with cloud providers - our infrastructure is built on AWS</p></li><li><p>Experience in running mission critical services at scale without disruption</p></li><li><p>Hands-on experience with Kubernetes and infrastructure as code (IaC) using Terraform, focusing on scalability and efficient infrastructure management</p></li><li><p>Proficiency in designing and maintaining CI/CD pipelines, with a preference for GitLab CI</p></li><li><p>Experience with monitoring, APM, logging, and analytics tools</p></li><li><p>Strong problem-solving skills with the ability to analyze and debug complex distributed systems, tracing requests and data flows from the kernel to the web to identify root causes</p></li><li><p>Ability to spot, address, and optimize performance bottlenecks</p></li><li><p>Proactive approach, favoring iterative action over waiting for things to happen or to be perfect</p></li><li><p>Familiarity with incident, problem and change management processes and best practices</p></li></ul><h2>Nice to have:</h2><ul><li><p>A reliability-oriented mindset with a focus on designing and building resilient architectures</p></li><li><p>Previous SRE experience or knowledge, giving you a heightened awareness of what data to collect, how to display it, and how users can benefit from it</p></li><li><p>Knowledge of scripting languages such as Python or Go</p></li><li><p>Familiarity with GitOps principles and tools like ArgoCD</p></li><li><p>Knowledge of caching mechanisms, such as Redis</p></li><li><p>Experience with messaging queues like MSK Kafka, SQS or RabbitMQ</p></li><li><p>Familiarity with database management systems like AWS Aurora and PostgreSQL</p></li></ul><h2>We offer:</h2><ul><li><p>Well-coordinated professional team</p></li><li><p>Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth</p></li><li><p>Additional Health and Life Insurance Package</p></li><li><p>Employee Assistance Program</p></li><li><p>23 vacation days</p></li></ul>